Headline

Program Manager | Sales Operations & Planning | Process & Growth Analytics | 12+ Years | Vedantu

About

Sales and operations professional with 12+ years of experience, 6+ of them in operations. At Vedantu, I run sales operations and planning for a 250+ rep sales team: routing 200K+ monthly leads on conversion trends, setting targets and forecasts with 40 centers, and building the dashboard, SOPs and incentive data that leadership uses to make decisions. Results I’m proud of • Cut invalid data from 30% to 4% • Raised execution efficiency from 58% to 92% • Used AI calling and call audits to identify high-potential users • Managed incentive plans for 300+ reps • Built a 360° dashboard giving the C-suite one view of hiring, sales, quality and ops I started in field sales (Vodafone, Stovekraft, Aakash Institute), then moved into quality and sales operations, so I understand both what the field needs and what the data says. MBA, Sales and Marketing. Open to program manager, sales operations, process and growth roles, including relocation. Core skills: Sales Operations, Program Management, Operations Management, Business Analysis, Forecasting, Capacity Planning, Funnel Analysis, Business Intelligence, SQL, Tableau, Looker Studio, Salesforce, RCA, SOPs, Stakeholder Management

Location

Greater Bengaluru Area

AI stack

claude

gemini

openai

ChatGPT

ChatGPT Images

Chroma

Work experience

Program Manager / Sales Operations & Planning at Vedantu, Jul 2020 - Present · 6 yrs 5 mos, Bangalore Urban district, India, Own sales operations and planning for a 250+ rep sales team, turning high-volume lead and performance data into routing, forecasts and dashboards that leadership uses to make decisions. 12+ years of experience, 6 of them in this role. Key Responsibilities and Results - Engineered conversion-based routing for 200K+ monthly leads across 250+ reps, targeting high-potential users through AI calling and call audits; cut invalid data from 30% to 4% via profile mapping, geo-filters and Product collaboration. - Directed monthly forecasting and set sales rep targets with centers using funnel and capacity trends; deployed a daily accountability framework, raising execution efficiency from 58% to 92%. - Developed a 360° SQL dashboard unifying hiring, sales, quality and ops data for C-suite visibility; performed daily RCA to find bottlenecks. - Presented performance reviews to executive leadership; partnered with Hiring, Training, CRM, Product, Payroll and Finance. - Authored SOPs and KRA frameworks; central authority on workflow logic between strategy and hubs. - Bridged the central team and 40 centers on data, inputs, routing and CRM coordination; held regular reviews on target progress and quality of leads. - Managed incentive plans for 300+ reps; automated data consolidation and sent audited figures to Payroll for payout. - Owned dues recovery across all accounts, prioritizing high-yield cohorts. Skills and Tools - Program Management | Operations Management | Business Analysis | Sales Operations | Revenue Operations | Capacity Planning | Forecasting | SLA Management - Business Intelligence (BI) | SQL | Google Apps Script | Advanced Excel | Tableau | Looker Studio - Salesforce | LeadSquared | Ameyo | Ozonetel | Runo Open to Program Management, Sales Operations, Process and Growth roles, including relocation.

Quality Team Lead at Vedantu, Jul 2019 - Jun 2020 · 1 yr, Bangalore, - Designed quality frameworks, SOPs and standardized audits from scratch; data-driven coaching lifted quality scores by 35%. - Led a freelancer initiative contributing INR 30L+ in monthly revenue. - Architected audit frameworks for external partners (Tech Mahindra, Globiva).

Quality Analyst at Vedantu, Nov 2018 - Jun 2019 · 8 mos, Bangalore Urban district, India, Evaluated calls and counseling sessions; certified 100+ new sales reps; led CSAT/DSAT root-cause work to improve conversion quality.

Senior Coordinator at AAKASH INSTITUTE, Sep 2017 - Nov 2018 · 1 yr 3 mos, Generated 1K+ monthly leads via BTL marketing; conducted 50+ monthly home-demo counseling sessions.

Senior Sales Executive at Stovekraft Limited, Jul 2015 - Sep 2017 · 2 yrs 3 mos, Expanded the network to 400+ retailers across Karnataka and 20+ dealers, driving secondary sales; managed inventory checks and POS management.

Sales Executive at Stovekraft Limited, Jul 2015 - Aug 2017 · 2 yrs 2 mos, Bangalore, Spearheaded network expansion and operations for 20+ dealers and 400+ retailers, driving secondary sales and optimizing inventory coordination.

Sales Executive at Vodafone, May 2014 - Jun 2015 · 1 yr 2 mos, Handled secondary sales; added 50+ retail outlets.

Education

Master of Business Administration - MBA, Sales and Marketing Operations/Marketing and Distribution Teacher Education, Gauhati university

Master of Business Administration, General Sales, Merchandising and Related Marketing Operations, Guwahati university