---
title: "Vikash Jha - Senior Project Manager in Ghaziabad | Tal"
description: "Meet Vikash Jha, Senior Project Manager | Global IT | Merger & Acquisition | Central Solution Team |HCLTech based in Ghaziabad."
image: "https://tal.club/meet/vikash-4/share-image"
---

# Vikash Jha on Tal

## Headline

Senior Project Manager \| Global IT \| Merger & Acquisition \| Central Solution Team \|HCLTech

## About

Results\-driven Senior Project Manager known for high productivity and efficient task completion\. Specialize in strategic planning, risk management, and team leadership\. Excel in negotiation, communication, and problem\-solving to deliver projects on time and within budget\. Committed to fostering collaboration and driving project success with a focus on continuous improvement\. Project Management Professional with experience of 16 years in IT Infrastructure Management, Budgeting, Financial Management, Reporting, Accounting and Contractual Service delivery to ensure business functionality adherence & enhanced competitive advantage\. Project Management Consulting, Lean IT, IT Infrastructure Management, Process Management and Service Delivery\. Proficient in handling the planning and analysis of operations along with establishing of short / long\-term budgets for the preparation of blueprint for the organization\. Delivered Internal & External client's requirements & architecting customized solutions to suit their requisite in a fecund manner\. Ability to build service improvement plan, value\-add and Best Practices Implementation\. Process excellent Negotiation, Organizational and Relationship management with good interpersonal and communication skills\. Excels in managing IT Operations including Vendor/ISPs Coordination, IT Procurement, Inventory Control, Site Administration, Project Rollout, User Management, IT Security, Disaster Recovery & Business Continuity Planning and Technical Support Strong understanding of ITIL processes entailing Incident, Problem, Change & Escalation Management, Effective Leader with proven talent in leading cross\-functional teams and enabling knowledge\-sharing amongst them; problem\-solver with strong negotiation, communication & analytical skills\. ✅ Leading IT Merger & Acquisition, Rebadging Onboarding projects across 20\+ countries, successfully onboarding 5000\+ employees globally\. ✅ Expertise in Cloud Migrations \(AWS, GCP, SharePoint\), Data Center transformations, and IT Security implementations\. ✅ Strong leadership in Incident/Problem/Change Management, Stakeholder & Vendor Management, and Governance frameworks\. ✅ Certified in PMP \(Trained\), ITIL V4, and CCNP, with a solid foundation in Project Management, budgeting, risk management, process improvement, cost optimization, and IT Infrastructure & Service Delivery Management\. ✅ Driving multi\-million\-dollar IT programs with a focus on compliance, cost efficiency, and business continuity\.

## Location

Ghaziabad

## Work experience

Senior Project Manager at HCLTech, Mar 2022 \- Present · 4 yrs 4 mos, Noida, Uttar Pradesh, India,  Managing team of Project Manager's from Central Solution Team, who support in IT Merger & Acquisition, Rebadging & Onboarding projects  Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines and staffing\.  Developed project plans using Agile methodologies to enhance team collaboration\.  Oversaw budget management and resource allocation for multiple projects\.  Mentored junior project managers to improve skills and project execution\.  Implemented risk management strategies to identify and mitigate potential issues\.  Conducted regular project reviews to assess progress and adjust plans accordingly\.  Coordinated training sessions for team members on best project management practices\.  Submitted project deliverables to clients, consistently adhering to quality standards\.  Participated in professional development opportunities to stay current with industry trends and technologies\.  Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed\.Prepare various RFPs needed for vendor and contractor services manage the contractor, vendor selection process\.  Supports the Management of the IT Infrastructure Project: Work with appropriate IT and business stakeholders to define, prioritize and manage the pipeline of potential future IT infrastructure projects\.  Work with stakeholders on reporting the current status of all projects based on established project management criteria\.  Exposing IT infrastructure/Datacenter technologies, such as server hardware and operating systems, networking equipment such as switches, routers, firewalls and wireless access points\.  Represent team recommendations to Senior Management, demonstrate influence over governance bodies, and communicate effectively via formal presentations\.  Build strong relationships with business and technology leaders\. 

Major Incident Manager at IBM, Nov 2019 \- Mar 2022 · 2 yrs 5 mos, Gurugram, Haryana, India,  Client: American Express  Coordinated major incident response to restore service continuity efficiently\.  Led cross\-functional teams during high\-impact incidents to ensure rapid resolution\.  Facilitated communication between technical teams and stakeholders during incidents\.  Developed incident management processes to enhance operational efficiency and effectiveness\.  Trained team members on best practices in incident management and response protocols\.  Managed post\-incident reviews to capture lessons learned and implement improvements\.  Developed and managed standardized response processes for maximum efficiency\.  Documented all major incidents, including details such as timeline, key players involved, root cause analysis\.  Assisted in developing training programs for staff on how to respond effectively when dealing with major incidents\.  Acted as an escalation point for unresolved or difficult major incidents\.  Provided guidance on best practices for handling complex incidents and escalating issues as appropriate\.  Facilitated discussions between various stakeholders regarding strategies for resolving major incidents quickly and efficiently\.  Performed post mortem analysis of major incidents, identifying areas of improvement and recommending corrective actions\.  Developed and implemented processes for managing Major Incidents, ensuring that all stakeholders were kept informed throughout the process\.  Maintained up\-to\-date knowledge of industry trends related to incident response and management\.  Provided technical support during the investigation into the root causes of major incidents\.  Collaborated with cross\-functional teams to identify root cause of Major Incidents, develop solutions and prevent future occurrences\.  Produced documents, spreadsheets, reports and tracking structures\.

Operations Manager\-NOC at Anajaya Software pvt ltd, Aug 2018 \- Nov 2019 · 1 yr 4 mos, Noida, Uttar Pradesh, India,  Lead & monitored Team as an Operation manager for on\-going Web designing, Mobile application solution projects and NOC projects\.  Interfaced with clients for understanding their requirements and proposed cost\-effective solutions to them\.  Developed and implemented strategic plans for resource allocation and management\.  Oversaw daily operations to ensure compliance with company policies and standards\.  Coordinated cross\-functional teams to improve communication and collaboration efforts\.  Managed vendor relationships to optimize supply chain operations and procurement strategies\.  Trained and mentored staff on best practices for operational excellence and safety\.  Analyzed performance metrics to identify areas for process improvement initiatives\.  Facilitated regular meetings to align team objectives with company goals and vision\.  Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment\.  Managed budgets for operations departments and ensured cost\-effectiveness\.  Created reports that tracked key performance indicators related to operations objectives\.  Conducted regular meetings with department heads to review progress towards operational goals\.  Developed long\-term strategies for improving operational efficiency while maintaining high quality service levels\.  Maintaining KPI's and KRA of team members\.  Directed the performance of team members to ensure efficiency in day\-to\-day operations\.  Preparing and presenting reports to senior management\.

Assistant Manager\- NOC at Velocis Systems Private Limited, Jan 2015 \- Jun 2018 · 3 yrs 6 mos, Noida Area, India,  Company Overview: Partner Company: \- AT&T / IBM Bangalore  Worked as a NOC Lead for a Financial and Banking Sector Company \- JFS & Consumer Product Company \- Marico\.  Directed a team of 20 members including L1 & L2 Engineers for providing complete network support to clients\.  Rostered teams shift as per 24  7 environment; assigned tasks to the team, guided them and followed\-up till closure\.  Administered new sites deployment including link delivery and devices requirement; coordinated with different vendors \(Asset, ISP, Field Engineers\), maintained tracker & attended con\-calls to plan for successful rollout of new site project\.  Facilitated Incident Management, SLA Management, Change Management and Problem Management Processes entailing: Coordinating with internal teams and vendors to ensure that incidents are resolved prior to breach of SLAs\.  Validating the technical aspects of the Change Requests and assessing the business impact on the customer\.  Evaluating the risks and effects on the availability of the service; ensuring incident documentation & RCA\.  Notifying stakeholders on updates of the Incident until resolution and if necessary escalating the same as per SOPs\.  Monitored & ensured all the standard IBM / ATT compliance process on time with artifacts including periodic health check of all network devices, network inventory and patch management of devices\.  Effectively supported security policy, administering accounts and setting\-up permissions and access such as: Password Change Policy, Periodic Firewall Rule Revalidation, Vulnerability Check of Devices\.  Following Establishment of Services \(EOS\) at the time of new device installation in environment\.  De\-establishment of Services \(DOS\) at the time of any faulty device removal with all artifacts\.  Ensured customer satisfaction by meeting of delivery & service quality norms; attended to customers escalation, submitted RCA to customers, managed CIRATS

NOC Lead at FCS Software Solutions Ltd, May 2013 \- Dec 2014 · 1 yr 8 mos, Noida, Uttar Pradesh, India,  Lead 16 members; monitored Team as a TL for generating different types of Monthly & Weekly Custom Reports like Bandwidth Utilization, CPU & Memory Utilization, Nodes & Interfaces Status, Temp\., Fan and Monthly Total Alerts converting into Tickets\.  Interfaced with clients for understanding their requirements and proposed cost\-effective networking solutions to them\.  Managed the configuration of new Routers for new site deployment and tested the link connectivity\.  Ensured Audit Compliance and preparation of CRF and Business Continuity Plan\.  Defined and allocated IP addresses for different sites of Axalta Coating Systems; contributed in: Migration of Routers & Switches of sites of APAC, EMEA, LA and NA region for the client\.  Configuration, verification and troubleshooting of basic Router Operations and Routing on Cisco Devices\.  Successfully deployed & managed the Solarwinds NPM, NTA, IPAM, MAP View, Report Writer and Advanced Alert Manager\.  Pivotal in monitoring Network Devices and Servers through Solarwinds NPM, Whatsup gold, Nagios and SCOM\.  Effectively resolved and created tickets using BMC Remedy Tool\.  Client: US based company Axalta Coating Systems  Configured and maintained network devices and systems for effective communication\.  Documented technical procedures and troubleshooting steps for team reference\.  Provided training and support to junior engineers on NOC operations\.

## Education

BTech \- Bachelor of Technology, Information Technology, Motivational pathway

[View the original profile](https://tal.club/meet/vikash-4)

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