Headline

Senior Project Manager | Global IT | Merger & Acquisition | Central Solution Team |HCLTech

About

Results-driven Senior Project Manager known for high productivity and efficient task completion. Specialize in strategic planning, risk management, and team leadership. Excel in negotiation, communication, and problem-solving to deliver projects on time and within budget. Committed to fostering collaboration and driving project success with a focus on continuous improvement. Project Management Professional with experience of 16 years in IT Infrastructure Management, Budgeting, Financial Management, Reporting, Accounting and Contractual Service delivery to ensure business functionality adherence & enhanced competitive advantage. Project Management Consulting, Lean IT, IT Infrastructure Management, Process Management and Service Delivery. Proficient in handling the planning and analysis of operations along with establishing of short / long-term budgets for the preparation of blueprint for the organization. Delivered Internal & External client's requirements & architecting customized solutions to suit their requisite in a fecund manner. Ability to build service improvement plan, value-add and Best Practices Implementation. Process excellent Negotiation, Organizational and Relationship management with good interpersonal and communication skills. Excels in managing IT Operations including Vendor/ISPs Coordination, IT Procurement, Inventory Control, Site Administration, Project Rollout, User Management, IT Security, Disaster Recovery & Business Continuity Planning and Technical Support Strong understanding of ITIL processes entailing Incident, Problem, Change & Escalation Management, Effective Leader with proven talent in leading cross-functional teams and enabling knowledge-sharing amongst them; problem-solver with strong negotiation, communication & analytical skills. ✅ Leading IT Merger & Acquisition, Rebadging Onboarding projects across 20+ countries, successfully onboarding 5000+ employees globally. ✅ Expertise in Cloud Migrations (AWS, GCP, SharePoint), Data Center transformations, and IT Security implementations. ✅ Strong leadership in Incident/Problem/Change Management, Stakeholder & Vendor Management, and Governance frameworks. ✅ Certified in PMP (Trained), ITIL V4, and CCNP, with a solid foundation in Project Management, budgeting, risk management, process improvement, cost optimization, and IT Infrastructure & Service Delivery Management. ✅ Driving multi-million-dollar IT programs with a focus on compliance, cost efficiency, and business continuity.

Location

Ghaziabad

Work experience

Senior Project Manager at HCLTech, Mar 2022 - Present · 4 yrs 4 mos, Noida, Uttar Pradesh, India,  Managing team of Project Manager's from Central Solution Team, who support in IT Merger & Acquisition, Rebadging & Onboarding projects  Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines and staffing.  Developed project plans using Agile methodologies to enhance team collaboration.  Oversaw budget management and resource allocation for multiple projects.  Mentored junior project managers to improve skills and project execution.  Implemented risk management strategies to identify and mitigate potential issues.  Conducted regular project reviews to assess progress and adjust plans accordingly.  Coordinated training sessions for team members on best project management practices.  Submitted project deliverables to clients, consistently adhering to quality standards.  Participated in professional development opportunities to stay current with industry trends and technologies.  Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.Prepare various RFPs needed for vendor and contractor services manage the contractor, vendor selection process.  Supports the Management of the IT Infrastructure Project: Work with appropriate IT and business stakeholders to define, prioritize and manage the pipeline of potential future IT infrastructure projects.  Work with stakeholders on reporting the current status of all projects based on established project management criteria.  Exposing IT infrastructure/Datacenter technologies, such as server hardware and operating systems, networking equipment such as switches, routers, firewalls and wireless access points.  Represent team recommendations to Senior Management, demonstrate influence over governance bodies, and communicate effectively via formal presentations.  Build strong relationships with business and technology leaders. 

Major Incident Manager at IBM, Nov 2019 - Mar 2022 · 2 yrs 5 mos, Gurugram, Haryana, India,  Client: American Express  Coordinated major incident response to restore service continuity efficiently.  Led cross-functional teams during high-impact incidents to ensure rapid resolution.  Facilitated communication between technical teams and stakeholders during incidents.  Developed incident management processes to enhance operational efficiency and effectiveness.  Trained team members on best practices in incident management and response protocols.  Managed post-incident reviews to capture lessons learned and implement improvements.  Developed and managed standardized response processes for maximum efficiency.  Documented all major incidents, including details such as timeline, key players involved, root cause analysis.  Assisted in developing training programs for staff on how to respond effectively when dealing with major incidents.  Acted as an escalation point for unresolved or difficult major incidents.  Provided guidance on best practices for handling complex incidents and escalating issues as appropriate.  Facilitated discussions between various stakeholders regarding strategies for resolving major incidents quickly and efficiently.  Performed post mortem analysis of major incidents, identifying areas of improvement and recommending corrective actions.  Developed and implemented processes for managing Major Incidents, ensuring that all stakeholders were kept informed throughout the process.  Maintained up-to-date knowledge of industry trends related to incident response and management.  Provided technical support during the investigation into the root causes of major incidents.  Collaborated with cross-functional teams to identify root cause of Major Incidents, develop solutions and prevent future occurrences.  Produced documents, spreadsheets, reports and tracking structures.

Operations Manager-NOC at Anajaya Software pvt ltd, Aug 2018 - Nov 2019 · 1 yr 4 mos, Noida, Uttar Pradesh, India,  Lead & monitored Team as an Operation manager for on-going Web designing, Mobile application solution projects and NOC projects.  Interfaced with clients for understanding their requirements and proposed cost-effective solutions to them.  Developed and implemented strategic plans for resource allocation and management.  Oversaw daily operations to ensure compliance with company policies and standards.  Coordinated cross-functional teams to improve communication and collaboration efforts.  Managed vendor relationships to optimize supply chain operations and procurement strategies.  Trained and mentored staff on best practices for operational excellence and safety.  Analyzed performance metrics to identify areas for process improvement initiatives.  Facilitated regular meetings to align team objectives with company goals and vision.  Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.  Managed budgets for operations departments and ensured cost-effectiveness.  Created reports that tracked key performance indicators related to operations objectives.  Conducted regular meetings with department heads to review progress towards operational goals.  Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.  Maintaining KPI's and KRA of team members.  Directed the performance of team members to ensure efficiency in day-to-day operations.  Preparing and presenting reports to senior management.

Assistant Manager- NOC at Velocis Systems Private Limited, Jan 2015 - Jun 2018 · 3 yrs 6 mos, Noida Area, India,  Company Overview: Partner Company: - AT&T / IBM Bangalore  Worked as a NOC Lead for a Financial and Banking Sector Company - JFS & Consumer Product Company - Marico.  Directed a team of 20 members including L1 & L2 Engineers for providing complete network support to clients.  Rostered teams shift as per 24  7 environment; assigned tasks to the team, guided them and followed-up till closure.  Administered new sites deployment including link delivery and devices requirement; coordinated with different vendors (Asset, ISP, Field Engineers), maintained tracker & attended con-calls to plan for successful rollout of new site project.  Facilitated Incident Management, SLA Management, Change Management and Problem Management Processes entailing: Coordinating with internal teams and vendors to ensure that incidents are resolved prior to breach of SLAs.  Validating the technical aspects of the Change Requests and assessing the business impact on the customer.  Evaluating the risks and effects on the availability of the service; ensuring incident documentation & RCA.  Notifying stakeholders on updates of the Incident until resolution and if necessary escalating the same as per SOPs.  Monitored & ensured all the standard IBM / ATT compliance process on time with artifacts including periodic health check of all network devices, network inventory and patch management of devices.  Effectively supported security policy, administering accounts and setting-up permissions and access such as: Password Change Policy, Periodic Firewall Rule Revalidation, Vulnerability Check of Devices.  Following Establishment of Services (EOS) at the time of new device installation in environment.  De-establishment of Services (DOS) at the time of any faulty device removal with all artifacts.  Ensured customer satisfaction by meeting of delivery & service quality norms; attended to customers escalation, submitted RCA to customers, managed CIRATS

NOC Lead at FCS Software Solutions Ltd, May 2013 - Dec 2014 · 1 yr 8 mos, Noida, Uttar Pradesh, India,  Lead 16 members; monitored Team as a TL for generating different types of Monthly & Weekly Custom Reports like Bandwidth Utilization, CPU & Memory Utilization, Nodes & Interfaces Status, Temp., Fan and Monthly Total Alerts converting into Tickets.  Interfaced with clients for understanding their requirements and proposed cost-effective networking solutions to them.  Managed the configuration of new Routers for new site deployment and tested the link connectivity.  Ensured Audit Compliance and preparation of CRF and Business Continuity Plan.  Defined and allocated IP addresses for different sites of Axalta Coating Systems; contributed in: Migration of Routers & Switches of sites of APAC, EMEA, LA and NA region for the client.  Configuration, verification and troubleshooting of basic Router Operations and Routing on Cisco Devices.  Successfully deployed & managed the Solarwinds NPM, NTA, IPAM, MAP View, Report Writer and Advanced Alert Manager.  Pivotal in monitoring Network Devices and Servers through Solarwinds NPM, Whatsup gold, Nagios and SCOM.  Effectively resolved and created tickets using BMC Remedy Tool.  Client: US based company Axalta Coating Systems  Configured and maintained network devices and systems for effective communication.  Documented technical procedures and troubleshooting steps for team reference.  Provided training and support to junior engineers on NOC operations.

Education

BTech - Bachelor of Technology, Information Technology, Motivational pathway