---
title: "Vikash . - Senior Analyst (POS) in Chandigarh | Tal"
description: "Meet Vikash ., Senior Analyst – Customer Support (POS) | Customer Experience Specialist | Ex-Amazon Customer Service Associate | Escalation Handling | Client Support | Problem Resolution based in Chandigarh."
image: "https://tal.club/meet/vikash-23/share-image"
---

# Vikash \. on Tal

## Headline

Senior Analyst – Customer Support \(POS\) \| Customer Experience Specialist \| Ex\-Amazon Customer Service Associate \| Escalation Handling \| Client Support \| Problem Resolution

## About

I am a customer support professional with experience in delivering high\-quality customer service and solving complex client issues across international support environments\. I began my journey with Amazon, where I worked as a Customer Service Associate supporting North American customers\. During my time there, I handled customer inquiries, resolved complex issues, and ensured high customer satisfaction through effective communication and problem\-solving\. I also took on escalation support responsibilities on an interim basis, which strengthened my ability to manage critical customer situations and provide timely resolutions\. Currently, I have started a new chapter as a Senior Analyst – Customer Support \(POS\) at Priority, where I work with point\-of\-sale solutions, assist merchants and clients, and ensure smooth transaction and system operations My core strengths include: • Customer support and client relationship management • POS systems support and troubleshooting • Escalation management and issue resolution • Communication and problem\-solving • Delivering excellent customer experiences I am passionate about helping customers, solving problems efficiently, and continuously improving service quality\.

## Location

Chandigarh

## Work experience

Senior Analyst \(POS\) at Priority, Mar 2026 \- Present · 5 mos, Chandigarh, Chandigarh, India, I am a customer support professional with experience in delivering high\-quality customer service and solving complex client issues across international support environments\. I began my journey with Amazon, where I worked as a Customer Service Associate supporting North American customers\. During my time there, I handled customer inquiries, resolved complex issues, and ensured high customer satisfaction through effective communication and problem\-solving\. I also took on escalation support responsibilities on an interim basis, which strengthened my ability to manage critical customer situations and provide timely resolutions\. Currently, I have started a new chapter as a Senior Analyst – Customer Support \(POS\) at Priority, where I work with point\-of\-sale solutions, assist merchants and clients, and ensure smooth transaction and system operations

Senior Customer Service Representative at Amazon, Jan 2025 \- Mar 2026 · 1 yr 3 mos, Panchkula, Haryana, India, Senior CS Rep @ Amazon \(1\.2 yrs\)\. AC3 power\-user driving top\-tier Star Ratings through deep Understanding & Helpfulness\. I lead complex escalations with high empathy and mentor peers to raise the bar\.

Customer Support Executive at Frontizo Business Services Pvt Ltd, Oct 2022 \- Dec 2025 · 3 yrs 3 mos, Chandigarh, India, Customer Support Executive at Amazon \(Oct 2022 – Dec 2025\)\. I leveraged AC3 tool mastery to advance from resolving basic queries to leading complex, high\-stakes escalations\. My career is built on 'Raising the Bar'—moving from individual excellence to mentoring peers in Understanding and Helpfulness\. I consistently delivered elite Star Ratings by 'Diving Deep' into customer friction and transforming it into loyalty\."

## Education

Bachelor of Arts \- BA, Post Graduate Government College, Sector 11

Art/Art Studies, General, Government Model Senior Secondary School 19\-C Chandigarh

[View the original profile](https://tal.club/meet/vikash-23)

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