Headline

Senior Analyst – Customer Support (POS) | Customer Experience Specialist | Ex-Amazon Customer Service Associate | Escalation Handling | Client Support | Problem Resolution

About

I am a customer support professional with experience in delivering high-quality customer service and solving complex client issues across international support environments. I began my journey with Amazon, where I worked as a Customer Service Associate supporting North American customers. During my time there, I handled customer inquiries, resolved complex issues, and ensured high customer satisfaction through effective communication and problem-solving. I also took on escalation support responsibilities on an interim basis, which strengthened my ability to manage critical customer situations and provide timely resolutions. Currently, I have started a new chapter as a Senior Analyst – Customer Support (POS) at Priority, where I work with point-of-sale solutions, assist merchants and clients, and ensure smooth transaction and system operations My core strengths include: • Customer support and client relationship management • POS systems support and troubleshooting • Escalation management and issue resolution • Communication and problem-solving • Delivering excellent customer experiences I am passionate about helping customers, solving problems efficiently, and continuously improving service quality.

Location

Chandigarh

Work experience

Senior Analyst (POS) at Priority, Mar 2026 - Present · 5 mos, Chandigarh, Chandigarh, India, I am a customer support professional with experience in delivering high-quality customer service and solving complex client issues across international support environments. I began my journey with Amazon, where I worked as a Customer Service Associate supporting North American customers. During my time there, I handled customer inquiries, resolved complex issues, and ensured high customer satisfaction through effective communication and problem-solving. I also took on escalation support responsibilities on an interim basis, which strengthened my ability to manage critical customer situations and provide timely resolutions. Currently, I have started a new chapter as a Senior Analyst – Customer Support (POS) at Priority, where I work with point-of-sale solutions, assist merchants and clients, and ensure smooth transaction and system operations

Senior Customer Service Representative at Amazon, Jan 2025 - Mar 2026 · 1 yr 3 mos, Panchkula, Haryana, India, Senior CS Rep @ Amazon (1.2 yrs). AC3 power-user driving top-tier Star Ratings through deep Understanding & Helpfulness. I lead complex escalations with high empathy and mentor peers to raise the bar.

Customer Support Executive at Frontizo Business Services Pvt Ltd, Oct 2022 - Dec 2025 · 3 yrs 3 mos, Chandigarh, India, Customer Support Executive at Amazon (Oct 2022 – Dec 2025). I leveraged AC3 tool mastery to advance from resolving basic queries to leading complex, high-stakes escalations. My career is built on 'Raising the Bar'—moving from individual excellence to mentoring peers in Understanding and Helpfulness. I consistently delivered elite Star Ratings by 'Diving Deep' into customer friction and transforming it into loyalty."

Education

Bachelor of Arts - BA, Post Graduate Government College, Sector 11

Art/Art Studies, General, Government Model Senior Secondary School 19-C Chandigarh