Headline

Contact Center Specialist, Recording SME, Solution Designing & consultant, RFP Responses, PreSales, custom tool Full stack development - NiCE certified - Genesys certified

About

Experienced technology professional specializing in Contact Center Solutions, Solution Design, RFP Responses, Recording and Speech Analytics, Verint, Nexidia, Voice Biometric Systems, API Integration, SIP, Servers, Avaya UC, Cisco UCCE, Calabrio Cloud, Eleveo, Genesys Cloud, and NICE Engage platforms. Proven expertise in designing and developing custom business applications with frontend and backend development using Python and AI-powered technologies. Skilled in integrating enterprise systems, automating workflows, building scalable solutions, and leveraging AI tools to enhance operational efficiency and customer experience. Strong engineering professional with a Bachelor of Engineering (B.E.) in Telecommunications from Visvesvaraya Technological University.

Location

Bengaluru

AI stack

github copilot

hermes agent

Aider

Amazon Q Developer

llama.cpp

Qwen

Work experience

Vice President - Lead Infrastructure Engineer at JPMorganChase, Dec 2025 - May 2026 · 6 mos, Bengaluru, Karnataka, India, Led the product roadmap, lifecycle management, implementation, and upgrade processes for regulatory recording solutions, including NICE NTR, NICE COMPASS, and NTRX (on-premises and cloud), integrated with communication platforms such as Cisco, IPC Unigy, Zoom, Truphone, Samsung, and Movius.

Manager - Customer Interaction Suite at Tata Communications, Apr 2022 - Nov 2025 · 3 yrs 8 mos, Bengaluru, Karnataka, India, Customer Interaction Suite - Formerly known as CCS - Business Collaboration (Engineering - UCC) InstaCC Recording SME, Product Evaluation, Vendor Management Solution Designing on Contract Centre RFP Responses Workforce Engagement Management like Recording, custom development on Recording API, Work Force Management and Speech Analytics on NICE, VERINT, Calabrio and Eleveo. Cloud based Contact Centre solutions(CCaaS) - Enghouse(Cosmocom), WebExCC, Calabrio One, AWS Connect, Genesys Cloud

Manager - Systems Engineering at Tata Communications, Jan 2020 - Apr 2022 · 2 yrs 4 mos, Mumbai, Maharashtra, India, Collaboration & Connectivity Solutions- Business Collaboration (Previously known as Business Collaboration, Mobility & IOT Solutions (BCMIS) Engineering - UCC) InstaCC NICE Recording SME Solution Designing on Contract Centre Workforce Engagement Management like Recording, custom development on Recording API, Work Force Management and Speech Analytics on NICE, VERINT. Cloud based Contact Centre solutions(CCaaS) - Genesys Cloud

Tech Lead Professional Service Engineer at NICE Ltd, Feb 2019 - Jan 2020 · 1 yr, Bengaluru, Karnataka, India, Designing Surveys, API Integration, KTR Changes, Customisations on NICE Satmetrix

Tech lead Technical Support Engineer, Tier 2 at NICE Ltd, Oct 2017 - Feb 2019 · 1 yr 5 mos, Bengaluru, Karnataka, India, Handling Level 2 and Level 3 issues in Recording, deployment, application and Voice biometric, Certified in NICE RTA, APA, Nexidia, Communication Surveillance Knowledge base management

Technical Support Engineer, Tier 2 at NICE Ltd, Jan 2016 - Oct 2017 · 1 yr 10 mos, Bengaluru, Karnataka, India, Handling Level 2 NICE Recording and Analytical issues Certified in Nice Engage

Technical Support Engineer at Innovatia, Oct 2014 - Jan 2016 · 1 yr 4 mos, Bengaluru, Karnataka, India, Handling NA region as Avaya Tier 3 Backbone Engineer and troubleshooting issues on Communication Manager, Gateways and UC Environment, KCS certified

Engineer - Projects and Services at AGC Networks Ltd., Nov 2013 - Oct 2014 · 1 yr, Bengaluru, Karnataka, India, Implementation of Avaya Communication Manager UC solutions, Configuration of Avaya Communication Manager and Gateways along with troubleshooting Avaya PABX issues

Education

Bachelor of Engineering (B.E.), Telecommunications Engineering, S J C Institute of Technology, CHICKBALLAPUR