---
title: "Vikas Matrupally - Manager-II, Program Operations in Hyderabad | Tal"
description: "Meet Vikas Matrupally, Manager, Product Operations & AI Integration |Ex-Amazon | Certified Lean Six Sigma Green Belt | PMP* | AI Practitioner* | Ex-IBM based in Hyderabad. AI stack includes Amazon Q Developer and ChatGPT."
image: "https://tal.club/meet/vikas-matrupally/share-image"
---

# Vikas Matrupally on Tal

## Headline

Manager, Product Operations & AI Integration \|Ex\-Amazon \| Certified Lean Six Sigma Green Belt \| PMP\* \| AI Practitioner\* \| Ex\-IBM

## About

■ Vikas is an experienced professional with 10\+ years into Program Operations prioritizing Process and Operational excellence of Last Mile business processes and 2 years erstwhile experience in Software Testing\.\. ■ Focuses on real\-time challenges faced in execution of businesses and streamline the processes, that would lead to a better deliverable as well as customer experience ■ Identifies opportunities across upstream and downstream workflows for process/program improvements and mend it through analytical and data driven mechanisms ■ Works cross\-functionally with various Product and Support teams to understand requirements, implement programs and devise strategies directing towards the business goals ■ Owns and Delivers on operational efficiencies \- Service level adherence, Quality management, Stakeholder/Partners experience and Resource utilization ■ Drives a team of 95\+ managing team leads and senior associates\. An effective People Manager driving employee experience, performance management, initiatives for employee engagement\. ■ Acts as a mentor for senior associates and team leads ■ Excellent business communication and relationship building skills, leading to a better stakeholder management ■ Believes in smart work, innovative and results\-driven attitude

## Location

Hyderabad

## AI stack

Amazon Q Developer

ChatGPT

## Work experience

Manager\-II, Program Operations at Amazon, Oct 2022 \- Jul 2026 · 3 yrs 10 mos, Hyderabad, · Devise operational goals and align with business goals for the function focusing on end\-customer impact, productivity, accuracy, and speed to market\. · Establish measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes\. Manage metric performance · Sets appropriate operational and people goals at all levels \(team/managers\) and hold them accountable; Owns processes, staffing, metrics and business updates for the function\. · Manage problems, decisions, and escalations\. Leading a team of 8 front\-line managers and a team of 180\+ · Proactively identify tool and system requirements that reduce operational defects; Ensures impact\- and benefit\-driven prioritization of process excellence projects\. · Work with inter\-functional teams to streamline processes\. · Identify and drives process excellence along with Program and Tech teams · Contributes to data quality improvement projects by proposing enhancements to tools and working on continuous improvement of process that address key team pain\-points to set them up for success\. · Sets vision and manages teams\. Set clear goals for team performance management\. · Strong communication \(verbal/written\) and collaboration skills · A strong hands\-on, results driven mentality · Experience in driving KPIs for the team and setting benchmarks · Perform ad hoc reporting, data\-procurement, data\-analysis and impact gauging as needed · Proficiency with Excel and strong analytical acumen

Manager\-I, Operations at Amazon, Nov 2019 \- Sep 2022 · 2 yrs 11 mos, Hyderabad Area, India, • Build operational teams strategically to execute the business processes and deliver on KPIs & objective of the program\. • Have setup operations team comprising 90\+\. Manage frontline Managers and Senior Associates\. • Partner with cross\-functional stakeholders to collaborate on projects to drive positive customer impact on Delivery Service Providers in the last mile strata\.

Team Lead at Amazon, Jul 2018 \- Nov 2019 · 1 yr 5 mos, Hyderabad, Telangana, India, ■ Responsible for owning and driving the DSP \(Delivery Service Partners\) related programs to enhance the customer experience of the DSPs across NA and EU geographies ■ Root cause the bottlenecks and establish cross\-functional connects with relevant stakeholders to ensure business continuity and enhanced customer experience ■ Operations Management \- SLA, Metrics, Quality, Customer Experience and Resource management ■ Lead a team \- help drive the team members accomplish set goals and raise the bar, optimize team productivity by inculcating best practices and business guidelines ■ Mentoring new hires; Employee Engagement and People Management to ensure better employee experience

Quality analyst at Amazon, Jun 2016 \- Jun 2018 · 2 y, Hyderabad

Test Engineer at IBM, Feb 2014 \- Nov 2015 · 1 y 9 mo, Hyderabad Area, India, ■ Roles \- HP ALM Administrator, Manual and Automation Tester ■ Responsible for HP ALM application maintenance, installing and updating patches, User management, Troubleshooting, end to end user support for HP Quality Center tool, Migration of application servers ■ Acted as the Single Point of Contact for the HP ALM tool support for 25 operating companies of the client\. Responsible for managing the test environment in HP Quality Center for 7 Domains and 25 Projects ■ Effective communication with Test Managers, Delivery Managers, Consultants across geographies, understanding requirements and setup test environment for the projects in HP Quality Center ■ Project Customization, setup transition rules for various user groups ■ Grant user access and assign roles to users from various teams and organizations taking part in testing activities of a project ■ Hosted 30\+ online HP Quality Center training sessions to 150\+ users across the European countries participating in testing ■ Complete guidance for setup of Test Plan, Test Lab and Requirements modules to the test teams adhering to the standards set by the client ■ Generate Test status reports from Quality Center using Dashboard module and distribute it to various stakeholders on daily basis ■ Uploading test cases and requirements on daily basis ■ Writing test cases based on the requirements and execute Functional and Regression testing of SAP CRM based applications with HP Testing Tools \- ALM and QTP ■ Defect tracking and preparing reports for management ■ Successful coordination both internally as well as with other teams to provide quick resolutions\. Minimal response time to return emails ■ Involved in preparing Estimations, KPIs along with my manager to understand project management

## Education

Bachelor’s Degree, Electronics and Communications Engineering, Jawaharlal Nehru Technological University

Intermediate, Math Physics Chemisty, narayana junior college

[View the original profile](https://tal.club/meet/vikas-matrupally)

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