Headline

@Bangalore Key Account - Curefit || Key Account Manager at UpSale Suite® | MBA in HR & Marketing | Customer Experience Manager at ZOLSTAYS | Formerly at LENSKART.COM

About

At UpSale Suite®, my role as Key Account Manager revolves around driving client satisfaction and fostering robust sales strategies. Organizing cross-functional teams, I've successfully increased key account satisfaction, which is a testament to my commitment to excellence in client relations and sales strategy. My recent achievements include negotiating contract renewals to secure long-term commitments and surpassing sales quotas through targeted sales forecasts. With expertise in Software as a Service (SaaS) and a strong background in consulting, I stay at the forefront of delivering value to our clients and the organization.

Location

Bengaluru

AI stack

claude

deepseek

gemini

lovable

Work experience

Key Account Executive at Curefit, Jan 2026 - Present · 9 mos, Bengaluru, Karnataka, India, • Ensured timely stock replenishment, inventory control, and SKU availability across brand portfolios. • Implemented brand VM guidelines and seasonal promotional displays to drive in-store visibility and sales. • Monitored brand-wise sales performance and supported in-store sales initiatives to meet revenue targets. • Coordinated product training and knowledge sessions for store teams to enhance brand representation and conversion. • Prepared sales, inventory, and brand performance reports with actionable insights for stakeholders. • Managed customer feedback and resolved brand-related operational issues in a timely and effective manner. • Handled purchase orders (POs), Proforma Invoices (PI), billing, reconciliations, and payment coordination with brand partners. • Collaborated with cross-functional teams to deliver a consistent brand and customer experience across all touchpoints.

Operations Manager at Kitchen Repair Center, Aug 2023 - Jan 2026 · 2 yrs 6 mos, Delhi, India,  Sales & Operations Management: Orchestrate daily service operations and sales targets for the D2C vertical, ensuring seamless coordination between field technicians and central dispatch.  Vendor & Field Management: Onboard, manage, and monitor a network of service vendors/partners; enforce compliance and quality standards similar to the Urban Company model.  Business Development & Lead Gen: Drive local lead generation campaigns and business development initiatives to expand the customer base and increase daily booking volumes.  Post-Sales & Escalations: Manage the complete post-sales lifecycle, personally resolving critical customer escalations to prevent churn and improve Net Promoter Score (NPS).  Team Leadership & Training: Conduct regular training sessions for field sales teams and technicians on technical SOPs, soft skills, and cross-selling/upselling products during visits.  Performance Monitoring: Track key metrics (TAT, Conversion Rate, First-Time-Fix), implementing corrective actions to optimize workforce utilization and vendor payout.

Customer Experience Manager (Cluster Manager ) at Zolo, Jun 2022 - Jul 2023 · 1 yr 2 mos, Delhi, India,  Occupancy & Revenue: Managed a cluster portfolio, achieving 90%+ Occupancy Rate and consistent growth through dynamic pricing and strategic inventory management.  Resident Experience: Boosted Net Promoter Score (NPS) by reducing Maintenance Ticket Turnaround Time (TAT) to under 24 hours and organizing community engagement events.  Operational Efficiency: Reduced Operational Expenses by strict vendor management, utility cost auditing, and proactive facility maintenance.  Sales Performance: Increased Lead-to-Move-in Conversion rates by training property managers on sales closing techniques and implementing local referral programs.  Compliance & Audit: Ensured 100% SOP Adherence across properties by conducting regular audits of housekeeping, security, and asset conditions.

Retail Store Manager at Lenskart.com, May 2021 - May 2022 · 1 yr 1 mo, India,  Revenue Growth: Surpassed monthly sales targets by analyzing Average Transaction Value (ATV) and implementing data-driven revenue strategies.  Team Performance: Improved staff Sales Conversion Rates by conducting weekly sales training and cultivating a high-performance culture.  Customer Loyalty: Achieved high Net Promoter Scores (NPS) by promptly resolving escalations and fostering long-term customer relationships.  Inventory Control: Reduced Shrinkage and stock discrepancies by implementing rigorous cycle counts and overseeing store maintenance and repairs.  Visual Merchandising: Optimized store layout and planograms to drive footfall and maximize Units Per Transaction (UPT).

Retail Manager at CEAT Tyres Limited, Sep 2017 - Dec 2021 · 4 yrs 4 mos, Delhi,  Directed daily retail operations and managed a team for a bustling store.  Consistently met monthly sales goals by implementing customer-centric selling strategies.  Trained and nurtured a team of sales associates, enhancing conversion rates and the quality of customer service.  Oversaw stock levels, merchandising, and replenishment processes, effectively minimizing stockout.

Education

MBA, HR & Marketing Managment, Swami Vivekananda Subharti University, Meerut

Bachelor's degree, arts, Delhi University