---
title: "Vikas Gatla - Technical Support Staff in Hyderabad | Tal"
description: "Meet Vikas Gatla, Examity Support Team based in Hyderabad."
image: "https://tal.club/meet/vikas-41/share-image"
---

# Vikas Gatla on Tal

## Headline

Examity Support Team

## Location

Hyderabad

## Work experience

Technical Support Staff at Examity, Sep 2021 \- Aug 2025 · 4 yrs, Hyderabad, Telangana, India

Technical Support Specialist at Examity, Sep 2021 \- Aug 2025 · 4 yrs, Working on Salesforce, Zendesk and Genesys Cloud to assist customers via three channels \-Chat, Email and Calls\. Built strong relationships with the field operations team to support business development opportunities and improve service\. We listened to customers' questions and concerns to provide answers or responses & conducted surveys to determine customer opinions of products and services\. Devised recommendations to streamline and simplify customer support systems and improve response time\. Provided excellent customer service by efficiently resolving issues and responding to inquiries & utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction\. Resolved issues through active listening and open\-ended questioning, escalating major problems to the manager\. Actively engaged and helped improve the Learning Management System \(LMS\) for better training and development purposes\.

Technical Support Specialist at Endurance Software Solutions, Jun 2019 \- Jun 2020 · 1 yr 1 mo

Customer Service Representative at Endurance Software Solutions, May 2019 \- Apr 2020 · 1 yr, Hyderabad, Telangana, India, customer care support

## Education

Bachelor of Commerce \- BCom, O\.U\. P\.G\. College

commercial computer practice \( CCP \), central institution of commerce, Tarnaka

[View the original profile](https://tal.club/meet/vikas-41)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/vikas-41#person",
      "name": "Vikas Gatla",
      "url": "https://tal.club/meet/vikas-41",
      "image": "https://tal.club/meet/vikas-41/profile-photo.jpg",
      "description": "Meet Vikas Gatla, Examity Support Team based in Hyderabad.",
      "jobTitle": "Technical Support Staff",
      "worksFor": {
        "@type": "Organization",
        "name": "Examity"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Technical Support Staff"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Hyderabad"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "O.U. P.G. College"
        },
        {
          "@type": "EducationalOrganization",
          "name": "central institution of commerce, Tarnaka"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/vikas-41#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/vikas-41#webpage",
      "url": "https://tal.club/meet/vikas-41",
      "name": "Vikas Gatla on Tal",
      "description": "Meet Vikas Gatla, Examity Support Team based in Hyderabad.",
      "dateModified": "2026-07-23T07:40:53.954Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/vikas-41#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/vikas-41/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/vikas-41/profile-photo.jpg",
        "caption": "Vikas Gatla profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```