Vikas Gatla
Examity Support Team
Hyderabad
5+ years of work experience
Sep 20214 yrsAug 2025
Hyderabad, Telangana, India
Sep 20214 yrsAug 2025
Working on Salesforce, Zendesk and Genesys Cloud to assist customers via three channels -Chat, Email and Calls. Built strong relationships with the field operations team to support business development opportunities and improve service. We listened to customers' questions and concerns to provide answers or responses & conducted surveys to determine customer opinions of products and services. Devised recommendations to streamline and simplify customer support systems and improve response time. Provided excellent customer service by efficiently resolving issues and responding to inquiries & utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction. Resolved issues through active listening and open-ended questioning, escalating major problems to the manager. Actively engaged and helped improve the Learning Management System (LMS) for better training and development purposes.
Jun 20191 yr 1 moJun 2020
May 20191 yrApr 2020
Hyderabad, Telangana, India
customer care support
Education
Bachelor of Commerce - BCom
O.U. P.G. College
20206 yrs2026
commercial computer practice ( CCP )
central institution of commerce, Tarnaka
20164 yrs2020
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