Headline

Junior Engineer – Technical Support | Aspiring Cyber Security Professional | Tech & Web Enthusiast | Lifelong Learner

About

Hi! I'm Vikalp Pandey, currently pursuing my MCA from Lovely Professional University, with a strong passion for cybersecurity, ethical hacking, and problem-solving. I have actively participated in multiple technical and cultural events at LPU as an event coordinator and team leader, which has helped me strengthen my organizational, leadership, and communication skills. My core interests lie in network security, Linux, ethical hacking, and secure systems development. I’m continuously upskilling through online courses, practical labs, and hands-on projects to stay updated with evolving cybersecurity trends. Career Goal: To become a cybersecurity expert in the government sector and contribute to safeguarding digital infrastructure and public data. I am always open to learning, collaboration, and meaningful opportunities that allow me to grow and make an impact.

Location

Jalandhar

Work experience

Junior Engineer – Technical Support at iEnergizer, Dec 2025 - Present · 6 mos, Noida, • Provide technical support and troubleshooting assistance to customers across multiple platforms. • Diagnose and resolve hardware, software, and network-related issues efficiently. • Ensure adherence to service-level agreements (SLAs) while maintaining high customer satisfaction. • Collaborate with internal teams to escalate and resolve complex technical problems. • Continuously improve technical knowledge and communication skills through hands-on experience.

Event Coordinator at Lovely Professional University (Student Council), Jun 2022 - Dec 2022 · 7 mos, Jalandhar, Punjab, India, - Planned and managed large-scale events with 500+ attendees. - Coordinated logistics, scheduling, and cross-team communication. - Led a team of volunteers to ensure smooth event execution. - Improved time management, public speaking, and leadership skills.

Education

Master of Computer Applications - MCA, Lovely Professional University

BCA, Computer Systems Networking and Telecommunications, School of Computer Applications, LPU