Headline

Senior Motor Claims Specialist at ACKO | Driving Claims Excellence, Process Optimization & Customer Experience | MBA Candidate at Symbiosis International University

About

Experienced professional with 2years plus experience with a proven track record in sales, customer engagement, and claims management. Skilled in developing project plans, managing dealer interactions, and utilizing data analytics to optimize processes. Adept at ensuring compliance with regulatory standards, resolving disputes, and driving operational efficiency to enhance customer satisfaction.

Location

Bengaluru

Work experience

Senior Claims Specialist at Acko, Nov 2023 - Present · 2 yrs 8 mos, Hybrid, • Leading and managing the Motor Claims team, driving key performance metrics including Turnaround Time (TAT), Net Promoter Score (NPS), and Average Claim Size (ACS), while overseeing end-to-end motor claims processing from First Notice of Loss (FNOL) to final settlement within strict compliance timelines. • Investigate potentially fraudulent claims through documentation verification, anomaly tracking, and coordination with technical surveyors to mitigate financial risk leakage. • Maintain a high 85%+ Net Promoter Score (NPS) consistently by deploying optimized conflict resolution and stakeholder relationship management models. • Serve as the primary escalation node for highly complex claims disputes, reducing operational processing delays and bottlenecks. • Lead a functional operations team of two junior associates, monitoring performance metrics, training new hires, and improving overall Turnaround Time (TAT). • Collaborate directly with cross-functional workshop authorities to streamline service workflows and implement time-saving process improvements. • Negotiate labor and paint cost discount parameters with empanelled garage networks to ensure favorable strategic vendor management metrics.

Senior Associate at Acko, Mar 2022 - Nov 2023 · 1 yr 9 mos, On-site

Intern at Acko, Mar 2022 - Mar 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India

Intern at Yuken India Limited, Aug 2021 - Sep 2021 · 2 mos, Bengaluru, Karnataka, India, Gained hands-on exposure in hydraulic systems manufacturing infrastructures and basic industrial engineering processes.

Intern at Decibels Lab, Jun 2021 - Jul 2021 · 2 mos, Bengaluru, Karnataka, India, model based design on control systems

Education

mechanical, ., nitte meenakshi institute of technology

Master of Business Administration - MBA, SYMBIOSIS INTERNATIONAL UNIVERSITY