Vijay Wilson

2+ years of work experience

Feb 20266 mosJul 2026

Global Operations & Support: Managed end-to-end customer support, issue resolution, and sales operations across 5+ major international markets, including the UK, USA, Canada, South Africa, and APAC. Revenue Generation: Leveraged proactive consulting and strategic upselling techniques to consistently drive revenue growth while maintaining premium service standards. Award-Winning Performance: Recognized in the company Hall of Fame and secured "Star of the Quarter" honors for maintaining exceptional CSAT scores and top-tier performance metrics. Problem Resolution: Acted as a primary point of contact for complex customer inquiries, ensuring rapid resolution times and turning challenging scenarios into positive brand experiences.

Jul 20257 mosJan 2026

Delivered on-call support for APAC customers and professionals, ensuring quick resolution and a high-quality service experience. Handled refund requests, providing clear process explanations and ensuring compliance with company policies. Conducted outbound sales with a strong focus on the Australian market, driving engagement and conversion. Managed escalations with empathy and professionalism, balancing customer satisfaction with business interests. Skilled in using Zendesk, Stripe, and Chargebee for case management, payment processing, and customer communication.