Headline

Program Manager | Scaling Multi-City Programs | P&L Ownership | Sports & Education Sector

About

I lead PAN India operations for a school sports program that has scaled from 20 to 35+ active projects across 5 cities without losing delivery quality along the way. Over the past 6+ years, I've owned a ₹3+ Cr revenue portfolio and ₹4 Cr operating budget end-to-end: forecasting, cost control, vendor negotiations, and profitability. I've built and lead a 50+ member team of coaches and city coordinators, and built the SOPs and MIS systems that let that team run consistently across locations I can't always be in personally. What I care about operationally: → Systems that scale — SOPs, dashboards, and escalation frameworks that make growth sustainable, not chaotic → Retention through delivery an 80% institutional client renewal rate isn't an accident, it's a result of consistent execution → People-first scaling you can't run 35+ programs across 5 cities without a team that's set up to succeed Currently open to Operations Manager roles where multi-city complexity, P&L ownership, and team leadership are the core of the job ideally in sports, education, or another operations-heavy consumer sector. Let's connect if you're building something at scale and need someone who's done it on the ground.

Location

Bengaluru

AI stack

claude

gemini

meta

Work experience

Program Manager (PAN-India) at Conscient Sports LLP, Jun 2023 - Present · 3 yrs 4 mos, Bengaluru, Karnataka, India, * Lead 30+ simultaneous projects across 5 cities, managing a 50+ member team including 5 City Coordinators * Remotely manage end-to-end delivery for 6,000+ clients, ensuring service quality and SLA adherence * Own complete project governance: planning, execution, monitoring, closure, and documentation * Act as the single point of contact for clients, school partners, and senior leadership * Track KPIs, attendance, payouts, compliance, and performance through structured MIS dashboards * Identify risks and operational bottlenecks; implement corrective and preventive actions * Standardize SOPs and workflows across cities to improve scalability and efficiency * Conduct regular performance reviews and productivity improvement initiatives Core Competencies PAN & Multi-City Project Management | Large-Scale Program Delivery (30+ Projects) | Remote Team Leadership (50+) | Client Management (6,000+ Clients) | City Business development | KPI & MIS Reporting | SOP & Process Improvement | Risk & Escalation Management | Stakeholder Governance

City Head Goal Program at Conscient Sports LLP, Jun 2022 - May 2023 · 1 yr, Bengaluru, Karnataka, India, • Managing city, multi-stakeholder programs, ensuring alignment with organizational goals and timelines. • Tracked project schedules, milestones, and deliverables, reporting progress and variances to management. • Developed project scope documents, timelines, trackers, Quarter MIS, and operational plans for execution teams. • Monitored program budgets, expenses, revenue projections, and margins, supporting data-driven decision-making. • Participated in annual business planning, income projections, and cost optimization initiatives. • Created and improved process workflows, SOPs, and reporting frameworks to enhance operational efficiency. • Coordinated with coaches, school coordinators, HR, finance, and leadership to ensure smooth program delivery. • Prepared management reports, dashboards, and presentations summarizing performance, risks, and corrective actions. • Identified operational issues and process bottlenecks; proposed and implemented corrective actions under guidance. Key Achievements: • Successfully managed program operations and development across the city with consistent reporting and compliance. • Improved reporting accuracy and turnaround time through standardized templates and workflows. • Supported leadership in achieving improved margin performance against projections.

Community Development Officer at Bosch India, Jan 2022 - May 2022 · 5 mos, Bengaluru, Karnataka, India, Program Implementation & Community Impact • Supported execution of children’s education and healthcare initiatives across underserved communities • Contributed to community health camps, improving access to basic healthcare services Youth Development & Infrastructure Projects • Assisted in development of community assets including volleyball courts, playground facilities, and public parks • Supported initiatives aimed at creating safe and engaging environments for youth development Stakeholder & Community Engagement • Facilitated employee engagement programs connecting corporate teams with government school children • Coordinated with local stakeholders, schools, and community representatives for smooth program delivery Social Impact & Program Coordination • Gained hands-on experience in CSR program execution, field operations, and impact delivery • Supported planning and on-ground coordination of multiple community-focused initiatives

Junior Project Manager at School Of Sports, Aug 2019 - Dec 2020 · 1 yr 5 mos, Coordinated operations across multiple sports verticals under a centralized program structure, managing scheduling, coach allocation, and facility optimization across venues. Oversaw residential athlete program operations — accommodation logistics, daily training structure, and safety compliance. Tracked and managed facility, equipment, and vendor expenses within allocated program budgets, flagging overruns before they escalated. Coordinated end-to-end logistics for residential athlete programs — travel, accommodation, equipment supply, and daily training schedules. Managed pay & play revenue module: bookings, utilization planning, and client servicing; improved facility usage via structured slot allocation. Acted as primary point of contact for parents of residential athletes and high-profile/VVIP clients, managing sensitive escalations with discretion while balancing family expectations and program priorities. Executed tournaments, leagues, and showcase events; coordinated with sponsors, vendors, and institutional partners.

Education

Master of Social Work - MSW, Human Resources Management, St Joseph's University

Bachelor's degree, Computer Science, Loyola College