Headline

Product Manager | Growth & Product-Led Adoption | B2B SaaS & AI

About

I'm a product manager with 8+ years of experience building & scaling products across healthcare, logistics and Infra development. I work at the intersection of products, technology and business to drive growth by leveraging data and building 0 to 1, 1 to 10 and 10 to 100 products. I have previously worked on acquisitions, activation, conversion and retention journeys of users. I have build internal platforms for driving operational efficiency, CRMs for seamless customer journey, referral programs and managed the entire communication charters https://vijaygurram.lovable.app/

Location

Bengaluru

AI stack

claude code

lovable

n8n

notion

Work experience

Product Manager at Ayu Health, Jul 2022 - Aug 2023 · 1 yr 2 mos, Bengaluru, My experience at Ayu Health involved driving key initiatives that significantly improved patient engagement and operational efficiency. • Launched a CRM system that effectively managed patient queries, leading to a 15% increase in IPD bookings. • Built an automated lead routing engine, which enhanced agent utilization by 30% and saved INR 1 Cr annually. • Designed a patient referral program that reduced CAC by 58%

Associate Product Manager at DealShare, Jan 2022 - Jun 2022 · 6 mos, India

Associate Product Manager at Shadowfax, Jan 2021 - Jan 2022 · 1 yr 1 mo, Bangalore Urban, Karnataka, India, I successfully drove product innovations that transformed user on-boarding experience & improved retention • Automated onboarding flow reduced TAT from 3 days to 15 minutes, enabling earnings in just 3 hours. • Revamped the loyalty program, resulting in 2x user engagement and a 30% increase in retention rates. • Launched an ML-driven selfie verification system, improving grooming standards by ~60% and preventing fraud effectively.

Senior Business Analyst at Shadowfax, Feb 2020 - Jan 2021 · 1 yr, Bangalore Urban, Karnataka, India, I successfully identified and led initiatives to drive business metric and operational efficiency within Hyper-local vertical of Shadowfax • Managed a team to deliver key analytical projects, enhancing strategic planning in hyper-local and supply verticals • Co-owned a P&L with a monthly revenue of 20Cr, driving a 20% increase in contribution margin through targeted initiatives. • Established a central care center with over 70 agents, achieving a 4+ rating for user query resolution.

Business Analyst at Shadowfax, Sep 2018 - Feb 2020 · 1 yr 6 mos, India, I successfully led initiatives that transformed delivery partner acquisition and retention at Shadowfax. • Achieved a 30% increase in inventory distribution for new onboarding across 10 focus cities. • Developed comprehensive reports for holistic visibility on partner acquisition and retention metrics. • Enhanced operational efficiency through automation, reducing payout issues by 75%.

Associate at Cognizant, Aug 2017 - May 2018 · 10 mos, Chennai Area, India, I successfully facilitated the migration of clients' reporting platforms, enhancing operational efficiency and accuracy. • Upgraded internal reporting systems from FLEX to REACT, achieving zero downtime during the transition. • Collaborated with cross-functional teams to ensure the accuracy of business functionalities in reports. • Received accolades for my BFS domain expertise, reinforcing my reputation within the organization.

Education

Dual (BTech & MTech), Biochemical Engineering & Biotechnology, Indian Institute of Technology, Delhi

Minor in Department of Management Studies, Indian Institute of Technology, Delhi