---
title: "vijay shipte - Desktop Support Engineer in Mumbai Metropolitan Region | Tal"
description: "Meet vijay shipte, Desktop Support Engineer L1 based in Mumbai Metropolitan Region."
image: "https://tal.club/meet/vijay-8/share-image"
---

# vijay shipte on Tal

## Headline

Desktop Support Engineer L1

## About

As a recent graduate in Information Technology, I am passionate about leveraging technology to solve real\-world problems\. My academic background has equipped me with a solid foundation in programming, database management, and network security\. I thrive on challenges and am eager to apply my knowledge in a professional setting\. During my studies, I completed projects that honed my skills in software development and IT support\. I am proficient in languages such as Java, Python, and JavaScript, and have hands\-on experience with tools like Git, SQL, and cloud services\. I am a quick learner, an effective communicator, and a dedicated team player\. I am excited to embark on my career in IT and contribute to innovative projects that drive success\.

## Location

Mumbai Metropolitan Region

## Work experience

Desktop Support Engineer at Progressive Infovision \(PIPL\), May 2025 \- Present · 1 yr 2 mos, Mindspace, Airoli, Provided technical support to resolve over 100\+ desktop and laptop hardware and software issues per week, ensuring seamless functioning of IT equipment and minimal downtime\. Conducted proactive system maintenance and updates, resulting in a 20% increase in system performance and a 30% reduction in recurring technical issues\. Collaborated with cross\-functional teams to implement a new ticketing system, improving response time by 40% and enhancing overall customer satisfaction\.

Technical Support Executive at INTEGRATED ACTIVE MONITORING PRIVATE LIMITED, Nov 2023 \- Apr 2025 · 1 yr 6 mos, Implemented efficient technical support solutions, resulting in a 20% increase in customer satisfaction ratings\. Analyzed and resolved an average of 50 technical issues daily, ensuring swift and effective problem resolution for clients\. Collaborated with cross\-functional teams to streamline processes, leading to a 15% reduction in response time for technical support queries\.

## Education

10th, Shreeram Vidyalaya & Junior College, Sector \- 3, Airoli, Navi Mumbai

Master's Degree, Cloud Computing, Jetking

[View the original profile](https://tal.club/meet/vijay-8)

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