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vijay shipte

Desktop Support Engineer L1

Mumbai Metropolitan Region

2+ years of work experience

Progressive Infovision (PIPL)
May 20251 yr 2 mosPresent

Mindspace, Airoli

Provided technical support to resolve over 100+ desktop and laptop hardware and software issues per week, ensuring seamless functioning of IT equipment and minimal downtime. Conducted proactive system maintenance and updates, resulting in a 20% increase in system performance and a 30% reduction in recurring technical issues. Collaborated with cross-functional teams to implement a new ticketing system, improving response time by 40% and enhancing overall customer satisfaction.
INTEGRATED ACTIVE MONITORING PRIVATE LIMITED
Nov 20231 yr 6 mosApr 2025

Implemented efficient technical support solutions, resulting in a 20% increase in customer satisfaction ratings. Analyzed and resolved an average of 50 technical issues daily, ensuring swift and effective problem resolution for clients. Collaborated with cross-functional teams to streamline processes, leading to a 15% reduction in response time for technical support queries.

Education

10th

Shreeram Vidyalaya & Junior College, Sector - 3, Airoli, Navi Mumbai

20171 yr2018
Jetking

Master's Degree, Cloud Computing

Jetking

20231 yr2024

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vijay shipte on Tal

Headline

Desktop Support Engineer L1

About

As a recent graduate in Information Technology, I am passionate about leveraging technology to solve real-world problems. My academic background has equipped me with a solid foundation in programming, database management, and network security. I thrive on challenges and am eager to apply my knowledge in a professional setting. During my studies, I completed projects that honed my skills in software development and IT support. I am proficient in languages such as Java, Python, and JavaScript, and have hands-on experience with tools like Git, SQL, and cloud services. I am a quick learner, an effective communicator, and a dedicated team player. I am excited to embark on my career in IT and contribute to innovative projects that drive success.

Location

Mumbai Metropolitan Region

Work experience

Desktop Support Engineer at Progressive Infovision (PIPL), May 2025 - Present · 1 yr 2 mos, Mindspace, Airoli, Provided technical support to resolve over 100+ desktop and laptop hardware and software issues per week, ensuring seamless functioning of IT equipment and minimal downtime. Conducted proactive system maintenance and updates, resulting in a 20% increase in system performance and a 30% reduction in recurring technical issues. Collaborated with cross-functional teams to implement a new ticketing system, improving response time by 40% and enhancing overall customer satisfaction.

Technical Support Executive at INTEGRATED ACTIVE MONITORING PRIVATE LIMITED, Nov 2023 - Apr 2025 · 1 yr 6 mos, Implemented efficient technical support solutions, resulting in a 20% increase in customer satisfaction ratings. Analyzed and resolved an average of 50 technical issues daily, ensuring swift and effective problem resolution for clients. Collaborated with cross-functional teams to streamline processes, leading to a 15% reduction in response time for technical support queries.

Education

10th, Shreeram Vidyalaya & Junior College, Sector - 3, Airoli, Navi Mumbai

Master's Degree, Cloud Computing, Jetking

vijay shipte - Desktop Support Engineer in Mumbai Metropolitan Region | Tal