Headline

Application Support Analyst | System Engineer at TCS | Production Support | ServiceNow | Jira | IBM OpenPages | Banking Domain

About

Application Support Analyst with 3+ years of experience in TCS delivering production support for banking applications in Credit Risk and Operational Risk domains. Experienced in ServiceNow, Jira, IBM OpenPages, SAS Enterprise Guide, MLOps, deployment coordination, and enterprise application support. Skilled in incident management, release validation, troubleshooting, and ensuring business-critical application stability. Seeking opportunities to grow in Application Support, Production Support, and Banking Technology.

Location

Greater Bengaluru Area

Work experience

Application Support Engineer at Tata Consultancy Services, Dec 2022 - Present · 3 yrs 7 mos, Bengaluru, Karnataka, India

Application Support Engineer at Tata Consultancy Services, Dec 2022 - Present · 3 yrs 7 mos, Bengaluru, Karnataka, India, Application Support Analyst with 3+ years of experience in TCS delivering production support for banking applications in Credit Risk and Operational Risk domains. Experienced in ServiceNow, Jira, IBM OpenPages, SAS Enterprise Guide, MLOps, deployment coordination, and enterprise application support. Skilled in incident management, release validation, troubleshooting, and ensuring business-critical application stability. Seeking opportunities to grow in Application Support, Production Support, and Banking Technology.

System Engineer at Tata Consultancy Services, Dec 2022 - Present · 3 yrs 7 mos, Providing comprehensive production and application support for critical Credit Risk and Operational Risk core banking applications. Supporting 10+ enterprise banking applications including IBM OpenPages, Orbit, MLOPS tracking engines, WinSCP utilities, and Tectia File Transfer solutions. Managing lifecycle incidents, change requests, release packages, and production service requests utilizing the ServiceNow ticketing platform. Coordinating actively with development, database, server maintenance, and core infrastructure teams for root-cause tracking and seamless service restoration. Performing GitHub-based code deployment activities and configuration rollouts for automated cloud applications and production architectures. Conducting comprehensive application sanity checks and post-deployment validations to verify stable production baseline thresholds. Monitoring real-time application availability benchmarks and proactively identifying performance anomalies to structurally reduce business downtime. Creating, tracking, and prioritizing Jira incident tickets for robust defect management, issue tracking, and system engineering resolution logs. Utilizing Confluence repository environments for authoring detailed technical documentation, centralized runbooks, and team knowledge-sharing SOPs. Supporting monthly and quarterly system health audits, server compliance checks, and regulatory data tracking routines. Handling specialized application modifications, release version patching, legacy decommissioning activities, and staging environment updates. Processing high volumes of operational financial data and ledger queries to guarantee strict adherence to institutional reporting requirements. Resolved over 100+ production support and complex operational tickets while consistently maintaining predefined internal SLA boundaries. Running mandatory monthly system testing, data validation, and logic processing scripts leveraging SAS Enterprise Guide tools.

Education

Master of Computer Applications, Computer Programming, Specific Applications, Sri Venkateswara University

Bachelor of Computer Applications, Computer applications, Sri Venkateswara University