Headline

Staff Technical Program Manager at Freshworks

About

Experienced and outcome-driven Staff Technical Program Manager with a strong track record of leading cross-functional teams to deliver complex, high-impact technology initiatives at scale. Adept at aligning product, engineering, and business stakeholders to drive clarity, reduce risk, and ensure timely delivery. Skilled in agile program execution, roadmap planning, and metrics-driven decision making. Known for combining technical depth with strategic thinking and a calm, collaborative leadership style that builds trust and drives results in fast-paced environments. I lead with empathy, communicate purposefully, and move with urgency, enabling teams to focus on what truly matters. I'm passionate about building strong teams, creating impactful products, and turning ideas into meaningful results.

Location

India

Work experience

Staff Program Manager at Freshworks, Jun 2025 - Present · 1 yr 2 mos, Chennai, Tamil Nadu, India, • Collaborated with cross-functional teams to launch Freshdesk with a new UI and additional products, contributing to a significant revenue stream. • Integrated AI capabilities into Freshdesk, enhancing support through automation and seamless transitions between automated and human assistance. • Designed and implemented an enterprise release management process, ensuring quality checks and effective customer communication.

Lead Technical Program Manager at Freshworks, Jan 2022 - May 2025 · 3 yrs 5 mos, Chennai, Tamil Nadu, India, • Spearheaded the launch of Freshdesk, Freshdesk OMNI, Freshcaller, and Freshchat, enhancing customer experience across multiple channels. • Collaborated with over 10 cross-functional teams to align on priorities and ensure smooth product delivery, contributing to a product worth ~$395M in annual recurring revenue. • Developed a strategic plan that reduced customer churn by 15% through effective backlog management and feature enablement sessions for customer-facing teams.

Technical Program Manager at Freshworks, Apr 2018 - Dec 2021 · 3 yrs 9 mos, Chennai, Tamil Nadu, India, I successfully led technical programs at Freshworks, focusing on the Freshdesk suite and enhancing cross-functional collaboration. • Acted as Scrum Master, facilitating sprint activities and aligning teams for milestone deliveries. • Managed release readiness, tracking dependencies and risks to ensure timely product launches. • Established quality benchmarks through rigorous test planning and defect management processes.

Quality Assurance Engineer at Contus, Mar 2014 - Aug 2016 · 2 yrs 6 mos, Chennai, Tamil Nadu, India, • Developed and executed comprehensive test plans and cases for multiple platforms including Android, iOS, and Web. • Conducted cross-platform testing to ensure seamless functionality across Life Saver Music, Dozzy Shopping, DGS & Fems, and Contus Messenger. • Specialized in functional and API automation, enhancing the efficiency of the testing process.

Education

Engineer's Degree, Electrical, Electronics and Communications Engineering, Anna University Chennai