Vignesh L
IT Support Specialist | MDM Specialist | Intune | Jamf Specialist | Ex-PayPal
Greater Chennai Area
10+ years of work experience
Dec 20255 mosPresent
Chennai
Nov 20241 yr 2 mosDec 2025
Chennai, Tamil Nadu, India
Provided tier-1 and tier-2 support to Australia,US,Ukraine and India end users for technical issues, application, and OS related issues (Windows & Mac), Managed over 350 customer calls per month. Managed and executed seamless system upgrade projects, including Mac OS upgrade, Windows build upgrades and vulnerability remediation project
Experienced in Intune/Autopilot infrastructure
Enrolling, patch updating , deploying applications for devices in Miradore MDM and Mosyle- Apple MDM
Have good experience in handling Google Workspace Admin, G-suite, Google Admin Centre and Active directory and experience in Microsoft Admin Centre,Microsoft Entra Admin Centre and Azure .
Provide technical support with Zoom/experience setting up, administering, and troubleshooting Zoom.
Responsible for handling Onboarding & Offboarding employee tickets.
Handled BitLocker issues on Windows devices and addressed FileVault concerns on Mac systems for enhanced data security and operational efficiency. Conducted user training sessions (Tech Bar) on new software and hardware, improving user adoption and productivity.
Experience in Windows Networking (TCP/IP, DHCP, DNS, VPN)
OPenZiti,Printer configuration and using Glean AI tool for troubleshooting.
Ability to manage Video conference devices.
Work with vendors and service providers in resolving IT issues such a Telecom equipment provider, Wi-fi & hardware vendor and Coordinating with auditor for SOC audits.
Dec 20221 yr 4 mosMar 2024
Chennai, Tamil Nadu, India
Provided tier-1 and tier-2 support to end users for technical issues, application, and OS related issues (Windows & Mac), Managed over 350 customer calls per month. Managed and executed seamless system upgrade projects, including Mac OS upgrade, Windows build upgrades and vulnerability remediation project
Handled BitLocker issues on Windows devices and addressed FileVault concerns on Mac systems for enhanced data security and operational efficiency. Conducted user training sessions (Tech Bar) on new software and hardware, improving user adoption and productivity.
Executed security protocols for Windows and Mac endpoints using Absolute and Jamf consoles, while also engaging in Windows Autopilot deployment evaluations. Configured and managed mobile devices for company use.
Configured and troubleshooted Follow Me/You, papercut printing solutions and network printers. Call logged with vendor like Apple & Dell for hardware issues diligently following up to ensure timely closure.
Utilized remote support tools, including Bomgar, to diagnose and resolve issues efficiently, minimizing the need for onsite visits and reducing user downtime.
Resolved Zscaler-related network issues collaboratively with administrators, and led or participated in IT help desk escalations alongside senior engineers. Maintained data backup solutions (Crashplan) to ensure data protection and disaster recovery preparedness.
Installation and configuration of Laptop for new hire & Tech Refresh. Managed asset lifecycle and maintained accurate inventory records, ensuring up-to-date asset transactions in ServiceNow
Dec 20221 yr 4 mosMar 2024
Feb 20166 yrs 11 mosDec 2022
Chennai
Talent Acquisition-BFSI / ITES / KPO Vertical
Feb 20166 yrs 11 mosDec 2022
Talent Acquisition
Education
Generative AI and its Business Applications
TAFE NSW
20252025
Master of Business Administration (M.B.A.), HR & Marketing
Anna University Chennai
20102 yrs2012
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