Headline

Client Success Manager | Key Account Management | Ex-HDFC Life | 5+ Years Exp in Sales & Relationship Management | Open to Pune, Hyderabad, Mumbai, Banglore & Remote Roles

About

Communication-driven | Client-focused | Relationship-oriented I’m a relationship builder and communicator with over 5 years of experience spanning digital marketing, ed-tech, and insurance sectors. My strength lies in building trust, simplifying communication, and ensuring clarity between clients, teams, and leadership. At organizations like Aditya Birla Life Insurance, HDFC, Skill Academy, and The Pixel Hut, I’ve managed client relationships, onboarding, and service communication, ensuring seamless collaboration and lasting partnerships. I’m passionate about creating meaningful client experiences, enhancing internal communication, and helping teams align around shared business goals. Now, I’m seeking global opportunities in client servicing, communication, or relationship management, where I can use my people-first approach to strengthen connections and drive results. 📩 Let’s connect — I’d love to bring my communication expertise to a team that values clarity, collaboration, and growth..

Location

Pune Division

Work experience

Client communication manager at The Pixel Hut, Aug 2024 - Oct 2025 · 1 yr 3 mos, Pune District, Maharashtra, India, -Initiated and managed outbound sales activities, including cold calling, email outreach, and lead nurturing, to acquire new clients for digital marketing and creative services. -Delivered tailored service pitches to prospective clients, aligning offerings with their marketing needs across SEO, social media, performance marketing, and branding. -Played a pivotal role in client acquisition, converting leads from inbound and outbound channels, and achieving monthly sales targets consistently. -Ensured client success by liaising between clients and internal teams, maintaining strong post-sale relationships, and ensuring timely project delivery. -Conducted discovery calls, demos, and proposal walkthroughs to drive trust and build long-term relationships with decision-makers. -This contributed to revenue growth through upselling and cross-selling opportunities, while maintaining high client satisfaction and retention rates.

Client Services Officer at The Pixel Hut, Oct 2023 - Jul 2024 · 10 mos, Directed multi-channel after-sales support (phone, email, and chat), achieving an outstanding 90% First-Contact Resolution (FCR) rate for both B2B corporate accounts and B2C student clients.

Customer relationship officer at Testbook, Oct 2023 - Jul 2024 · 10 mos, Pune District, Maharashtra, India, - Delivered seamless customer service across multiple channels, addressing inquiries and resolving concerns with a 98% client satisfaction rate. - Managed interactions through phone, email, and chat, ensuring timely responses and personalized solutions for course content, enrollment, and payment-related queries. - Proactively followed up with clients to gather feedback, resulting in a 30% improvement in client retention rates. - Collaborated with internal teams, including sales and academics, to streamline operations and enhance the overall client experience. - Contributed to a 25% increase in client referrals by fostering strong relationships and providing high-quality support.

Client Services Officer at Skill Academy by Textbook, Pune, Oct 2023 - Jul 2024 · 10 mos, With a 90% first-contact resolution rate for phone, email, and chat inquiries, I made sure that both corporate and student clients had a seamless multi-channel customer experience. worked together with internal teams to gather input, provide prompt solutions, and promote academy expansion. Support for payments, enrollment, and courses was given, which raised satisfaction ratings by 25%.

Senior Executive Client Relationship Manager in HDFC Bank at Aditya Birla Sun Life Insurance, Aug 2021 - Jul 2023 · 2 yrs, Pune, - Built and maintained strong relationships with HDFC bank clients, achieving a 40% increase in life insurance policy sales. - Provided tailored consultations on life insurance products, aligning with clients’ long-term financial goals and increasing client satisfaction by 35%. - Exceeded sales targets through effective cross-selling and upselling, contributing to a 50% growth in client accounts. - Streamlined client onboarding and policy issuance processes, reducing documentation errors by 20%. - Delivered post-sales support, resolving client queries and claims with a 95% success rate, ensuring high customer loyalty.

Senior Relationship Manager at Aditya Birla Sun Life Insurance, Aug 2021 - Jun 2023 · 1 yr 11 mos, provided life insurance product advice to HDFC Bank customers, meeting and exceeding sales goals for three quarters in a row. Retention increased by 20% as a result of improved post-purchase assistance, claims management, and a superior customer experience. facilitated the efficient coordination of documentation and client onboarding.

Senior Relationship Manager at The Pixel Hut, Aug 2021 - Jun 2023 · 1 yr 11 mos, Provided life insurance product advice to HDFC Bank customers, meeting and exceeding sales goals for three quarters in a row.

Education

Bachelor of Science - IT, Information Technology, DBJ college, chiplun

hsc, science, Jr College Sawarde