Vidyasagar korivi profile photo 1 on Tal

Vidyasagar korivi

--

Hyderabad

7+ years of work experience

Systal Technology Solutions
Feb 20242 yrs 5 mosPresent

Serve as Incident Commander for critical production incidents impacting business-critical services. Lead and control major incident bridges, ensuring structured troubleshooting and clear ownership. Coordinate with Network, Infrastructure, Application, Security, Cloud, and Transport teams. Engage and manage external vendors, ISPs, carriers, and OEMs for rapid resolution. Drive business-focused decision-making (failover, workaround, rollback) during incidents. Provide timely and accurate customer, management, and executive communications. Ensure incidents are managed in line with ITIL standards and SLA commitments. Validate service restoration and formally declare incident resolution. Own incident documentation, including timelines, customer communications, and closure reports.
Motherson Technology Services
Jul 20211 yr 2 mosAug 2022

Chennai, Tamil Nadu, India

I'm an ITIL Incident/Problem/Change Manager for last 4+ years, with a creative attitude to problem solving. In my current position as a Business Analyst for IT processes, I am responsible for managing (CAB) Change advisory board calls, maintaining IT Monthly maintenance windows and Change freeze period. I am responsible for driving Critical incident bridge calls and creating Problem records to figure out the root cause and preventive measures for a Critical Incident
Sysways Software Solutions
Jun 20192 yrs 1 moJun 2021

Accountable for the complete Incident Management process. Ensure appropriate severity categorization of incidents based on business and testing impact. Ensuring timely resolution of incidents is the first priority to reduce their impact on business, Resolving incidents within established SLA and service times. Identifying correct component teams and engage them for resolution. Overseeing all Severity 1 tickets. Ensure proper resources and Leadership Team are involved in Severity-1/ Highly Critical issues and resolves within SLA. Sending continuous updates for Severity-1/ Highly Critical issues to customers and manager to keep the stakeholders informed about the incident. Participate in daily Incident Review sessions with the client and providing them with latest updates and progress. Handling CAB calls. Working closely with Problem managers to drive Problem records towards closure. Creating Problem records with appropriate details upon the closure of Major Incidents. Creating a group chat and including the key contacts to figure out the RCA for an issue.
Medico INC Hyderabad
Mar 20161 yrFeb 2017

IKS Health
Mar 20151 yrFeb 2016

Education

Bachelor's degree, bsc computers

willam carey

20073 yrs2010
SADHANA

High School Diploma, MLT

SADHANA

Join Vidyasagar and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Vidyasagar korivi on Tal

Headline

--

Location

Hyderabad

Work experience

Incident Manager at Systal Technology Solutions, Feb 2024 - Present · 2 yrs 5 mos, Serve as Incident Commander for critical production incidents impacting business-critical services. Lead and control major incident bridges, ensuring structured troubleshooting and clear ownership. Coordinate with Network, Infrastructure, Application, Security, Cloud, and Transport teams. Engage and manage external vendors, ISPs, carriers, and OEMs for rapid resolution. Drive business-focused decision-making (failover, workaround, rollback) during incidents. Provide timely and accurate customer, management, and executive communications. Ensure incidents are managed in line with ITIL standards and SLA commitments. Validate service restoration and formally declare incident resolution. Own incident documentation, including timelines, customer communications, and closure reports.

Senior Software Engineer at Motherson Technology Services, Jul 2021 - Aug 2022 · 1 yr 2 mos, Chennai, Tamil Nadu, India, I'm an ITIL Incident/Problem/Change Manager for last 4+ years, with a creative attitude to problem solving. In my current position as a Business Analyst for IT processes, I am responsible for managing (CAB) Change advisory board calls, maintaining IT Monthly maintenance windows and Change freeze period. I am responsible for driving Critical incident bridge calls and creating Problem records to figure out the root cause and preventive measures for a Critical Incident

Senior Analyst at Sysways Software Solutions, Jun 2019 - Jun 2021 · 2 yrs 1 mo, Accountable for the complete Incident Management process. Ensure appropriate severity categorization of incidents based on business and testing impact. Ensuring timely resolution of incidents is the first priority to reduce their impact on business, Resolving incidents within established SLA and service times. Identifying correct component teams and engage them for resolution. Overseeing all Severity 1 tickets. Ensure proper resources and Leadership Team are involved in Severity-1/ Highly Critical issues and resolves within SLA. Sending continuous updates for Severity-1/ Highly Critical issues to customers and manager to keep the stakeholders informed about the incident. Participate in daily Incident Review sessions with the client and providing them with latest updates and progress. Handling CAB calls. Working closely with Problem managers to drive Problem records towards closure. Creating Problem records with appropriate details upon the closure of Major Incidents. Creating a group chat and including the key contacts to figure out the RCA for an issue.

Accounts Receivable Associate at Medico INC Hyderabad, Mar 2016 - Feb 2017 · 1 yr

Process Associate at IKS Health, Mar 2015 - Feb 2016 · 1 yr

Education

Bachelor's degree, bsc computers, willam carey

High School Diploma, MLT, SADHANA