Headline

Senior Human Resources Manager - Ecommerce

About

17 years of overall experience off which 10 years of Team Manager experience in various verticals like Customer Services, Technical troubleshooting, Billing, inbound media, broadband etc. Currently 4 years + experience in HR Operations COE. I also have experience in training/ recruitment, Corporate Medical Insurance as well.

Location

Bengaluru

AI stack

claude code

gemini

openai

Work experience

Human Resources Manager at Nalli Silk Sarees Pvt. Ltd., Apr 2025 - Present · 1 yr 7 mos

Assistant Manager HR Operations at Ola (ANI Technologies Pvt. Ltd), Jun 2016 - Present · 10 yrs 5 mos

Operations Team Manager at First Advantage, May 2013 - May 2016 · 3 yrs 1 mo, Bangalore

Team Leader Customer Service at First Source BPO Solutions, Sep 2006 - Jan 2013 · 6 yrs 5 mos, Bangalore, Joined as CSA and then Promoted as Team Leader worked in this role for 4 years

Customer Service Representative at Convergys Intelligent Contact, Nov 2005 - Aug 2006 · 10 mos, Bangalore