Headline

Customer Success Manager focused on Problem-Solving and Adaptability

About

With 20+ years of experience in telecom and technology, currently contributing as a Customer Success Manager at Tata Communications. Core responsibilities include handling onboarding, implementation, relationship building, customer advocacy, and proactive support to ensure customer success and satisfaction. Expertise in value realization, churn reduction, upselling, and cross-selling is applied to strengthen client partnerships and drive revenue growth. Committed to fostering long-term relationships and delivering exceptional service, leveraging a client-centric mindset, problem-solving abilities, and adaptability. By focusing on customer health monitoring and innovative strategies, the goal is to empower clients to achieve their objectives while supporting organizational growth and success.

Location

Bengaluru

AI stack

claude code

Work experience

Customer Success Manager at Tata Communications, Apr 2025 - Present · 1 yr 8 mos, Bengaluru South, Karnataka, India, Handling Onboarding and Implementation, Relationship Building, Customer Advocacy, Proactive Support, Value Realization, Churn Reduction, Upselling and Cross-selling, Customer Health Monitoring. Along with this responsibilities handling hunting exercise to get new prospect and adding them with Tata Communications Limited to generate new Revenue

Data Transformation Specialist at Tata Communications, May 2024 - Mar 2025 · 11 mos, Bengaluru, Karnataka, India, As a Digital Transformation Specialist at Tata Communications , I help customers with a proven track record of driving various Projects, Managing Stakeholder, Customer Centric Approach, Reporting & Analytics, Retention, Upsell and expertise in Onboarding, Account Management, Renewals along with focused on building strong and long-term customer relationships with exceeding Client expectations.

Adoption Manager at Tata Communications, Apr 2019 - Sep 2024 · 5 yrs 6 mos, Bengaluru, Karnataka, India, Working as a Adoption Manager for UCAAS Portfolio handling Cisco based solution ,eg. Cisco WebEx, Cisco WebEx Calling, Hosted Calling Services. My core competencies include customer relationship management, customer facing roles, networking, and technical support. I am responsible for developing and maintaining customer relationships, ensuring service satisfaction, and helping the organization to adopt and retain the customer. I also analyze customer data and identify best practices to make sure they get ROI. I believe in delivering value and quality to every customer, and I am always eager to learn and improve.

IT Support Engineer at Cisco, Aug 2011 - Mar 2017 · 5 yrs 8 mos, Bangalore, Worked for ITIL Driven process for Proctor & Gamble, wherein we were supporting any technical issue related Cisco Webex Online Meetings, Audio Issues, Cisco Jabber and Endpoint (Cisco Telepresence) . Mentoring new hires in the team wherein I was managing their day to day queries and making them understand about the process that is mandatory for P&G Clients. Scrubbing the cases to double check if the process is being followed by the new hires as well as the experienced hire employees. Sending updates to the team about the new release of the software, which is related to the process. Creating, enhancing the plans and strategies for the company that can be essential for the business and for client's. Working with the engineering team to fix the bugs on the client version of the software. Working on the deployment of the train releases for Webex version that is recommended to get other integration enabled for the Webex Website. Assisting company associate who is responsible for examining the enforcement operations executed in the company. Creating documentation for the deployment that may be required by administrators or by the client's and updating the client version of the Webex Website. Conducting live testing with the client's, engineering team and the telephone vendors to check if everything is working fine. Ensuring that the plans and programs designed for enhancing the company are enforced with compliance with the rules, standard regulations, and policies of the same. Conducting weekly review meet with the Project Manager to find if there is any incident that can become a problem, try to find the root cause for the same. Checking the integration with API, Telepresence with Webex Software.

Tech Support Engineer at Sitel Group, Jul 2009 - Dec 2010 · 1 yr 6 mos, Bengaluru, Karnataka, India, Support end users who already have Dell on Call software warranty in which they have major incidents which is free of cost. Run anti-virus software to diagnose the issue further to resolve the issue. Educate the end user by informing them on how to optimize their Dell computers and laptop. Sales driven process with technical support

Collections Specialist at Midland Credit Management, an Encore Capital Group Company, Nov 2007 - Jan 2009 · 1 yr 3 mos, Gurgaon, India, Debt Collector with 2 years of experience and knowledge in the leasing/finance sector. Strong negotiator able to work in a very fast-paced environment and adapt to situations. Collects accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and team goal objectives. Thorough legal and business economics acumen and excellent interpersonal skills

Education

Master of Business Administration (MBA), Operations Management and Supervision, Sikkim Manipal University - Distance Education

Bachelor of Commerce (BCom), Accounting and Business/Management, Delhi University