Vidhi Kala profile photo 1 on Tal

Vidhi Kala

Business Analyst @ Global Payments | 3X Salesforce Certified | Salesforce Ranger

Pune District

6+ years of work experience

Global Payments Inc.
Mar 20251 yr 8 mosPresent

Pune District, Maharashtra, India

Hexaware Technologies
Aug 20224 yrs 3 mosPresent

Pune District, Maharashtra, India

SMS-Magic
Aug 20202 yrsJul 2022

Pune District, Maharashtra, India

- Implemented the solution on salesforce using process builder and flows. - Performed standard IT functions by analysing, evaluating and debugging system programs. - Coordinated with other engineers to evaluate and improve software interface. - Analysed proposed technical solutions based on customer requirements, budget and product goal. - Help customers to create reports and dashboards as per their business needs . - In depth understanding of controlling access of salesforce using different methods. - Performed system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items.
Aug 20202 yrsJul 2022

Partnered with cross-functional teams to streamline CRM workflows and improve user adoption. Comprehensive Salesforce product knowledge and hands-on administration experience with Sales and Service Cloud. Gathered and documented business requirements to support system enhancements and automation. Worked closely with developers to ensure proper implementation of Salesforce customizations. Provided training and support to end-users, improving adoption and efficiency. Worked with cross-functional teams to define business objectives and translate them into technical requirements.

Vidhi’s AI Stack

claude code
claude code

Education

Bachelor of Engineering, Information Technology

International Institute of Information Technology, Pune

20173 yrs2020
SNJB's Late Sau. Kantabai Bhavarlalji Jain College of Engineering Chandwad Nashik

Diploma

SNJB's Late Sau. Kantabai Bhavarlalji Jain College of Engineering Chandwad Nashik

20143 yrs2017

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Headline

Business Analyst @ Global Payments | 3X Salesforce Certified | Salesforce Ranger

About

I am a hardworking and determined individual who is passionate about technology. I'm always up for a challenge and I would like to work on projects which would provide me with an opportunity to learn and work in such a creative and challenging environment.

Location

Pune District

AI stack

claude code

Work experience

Business Analyst at Global Payments Inc., Mar 2025 - Present · 1 yr 8 mos, Pune District, Maharashtra, India

Software Engineer at Hexaware Technologies, Aug 2022 - Present · 4 yrs 3 mos, Pune District, Maharashtra, India

Solution Engineer at SMS-Magic, Aug 2020 - Jul 2022 · 2 yrs, Pune District, Maharashtra, India, - Implemented the solution on salesforce using process builder and flows. - Performed standard IT functions by analysing, evaluating and debugging system programs. - Coordinated with other engineers to evaluate and improve software interface. - Analysed proposed technical solutions based on customer requirements, budget and product goal. - Help customers to create reports and dashboards as per their business needs . - In depth understanding of controlling access of salesforce using different methods. - Performed system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items.

Solutions Engineer at SMS Magic Mobile Media, Aug 2020 - Jul 2022 · 2 yrs, Partnered with cross-functional teams to streamline CRM workflows and improve user adoption. Comprehensive Salesforce product knowledge and hands-on administration experience with Sales and Service Cloud. Gathered and documented business requirements to support system enhancements and automation. Worked closely with developers to ensure proper implementation of Salesforce customizations. Provided training and support to end-users, improving adoption and efficiency. Worked with cross-functional teams to define business objectives and translate them into technical requirements.

Education

Bachelor of Engineering, Information Technology, International Institute of Information Technology, Pune

Diploma, SNJB's Late Sau. Kantabai Bhavarlalji Jain College of Engineering Chandwad Nashik