---
title: "Vicky Singh - Content Moderator in Delhi | Tal"
description: "Meet Vicky Singh, -- based in Delhi."
image: "https://tal.club/meet/vicky/share-image"
---

# Vicky Singh on Tal

## Headline

\-\-

## Location

Delhi

## Work experience

Content Moderator at Concentrix, Aug 2025 \- Present · 11 mos, Gurugram, Working as an acting Real time Analyst

Content Analyst at Concentrix, 2024 \- Present · 2 yrs 6 mos, Streamlined workflows to enhance team performance and reduce resolution times\. Delivered complex analysis reports using Power BI to support organizational decision\-making\. Mentored teammates to improve compliance accuracy and service quality\. Recognized as a top performer for consistently exceeding KPIs and driving measurable improvements\.

Content Analyst at Webhelp, Jan 2020 \- Mar 2026 · 6 yrs 3 mos

Customer Support Specialist at Vodafone & Yodel \(Concentrix\), 2020 \- 2022 · 2 yrs, Provided real\-time resolution of customer inquiries and escalations, achieving 95%\+ customer satisfaction\. Monitored account activities to identify irregularities, preventing potential fraud\. Collaborated with compliance teams to maintain service quality standards\. Prepared performance reports to track KPIs and improve decision\-making\.

Financial Professional at American Express \(Silaris Pvt Ltd\), 2019 \- 2020 · 1 yr, Assisted customers in resolving complex financial inquiries with a 90% first\-contact resolution rate\. Guided customers through resolution processes while ensuring compliance\. Maintained high satisfaction scores by delivering empathetic and accurate support\.

## Education

Bachelor of Commerce, Business Administration and Management, General, Guwahati university

High School Diploma, E\-Commerce/Electronic Commerce, kendriya vidyalaya

[View the original profile](https://tal.club/meet/vicky)

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