Vicky Singh profile photo 1 on Tal

Vicky Singh

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Delhi

6+ years of work experience

Concentrix
Aug 202511 mosPresent

Gurugram

Working as an acting Real time Analyst
Concentrix
20242 yrs 6 mosPresent

Streamlined workflows to enhance team performance and reduce resolution times. Delivered complex analysis reports using Power BI to support organizational decision-making. Mentored teammates to improve compliance accuracy and service quality. Recognized as a top performer for consistently exceeding KPIs and driving measurable improvements.
Webhelp
Jan 20206 yrs 3 mosMar 2026

Vodafone & Yodel (Concentrix)
20202 yrs2022

Provided real-time resolution of customer inquiries and escalations, achieving 95%+ customer satisfaction. Monitored account activities to identify irregularities, preventing potential fraud. Collaborated with compliance teams to maintain service quality standards. Prepared performance reports to track KPIs and improve decision-making.
American Express (Silaris Pvt Ltd)
20191 yr2020

Assisted customers in resolving complex financial inquiries with a 90% first-contact resolution rate. Guided customers through resolution processes while ensuring compliance. Maintained high satisfaction scores by delivering empathetic and accurate support.

Education

Bachelor of Commerce, Business Administration and Management, General

Guwahati university

kendriya vidyalaya

High School Diploma, E-Commerce/Electronic Commerce

kendriya vidyalaya

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Headline

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Location

Delhi

Work experience

Content Moderator at Concentrix, Aug 2025 - Present · 11 mos, Gurugram, Working as an acting Real time Analyst

Content Analyst at Concentrix, 2024 - Present · 2 yrs 6 mos, Streamlined workflows to enhance team performance and reduce resolution times. Delivered complex analysis reports using Power BI to support organizational decision-making. Mentored teammates to improve compliance accuracy and service quality. Recognized as a top performer for consistently exceeding KPIs and driving measurable improvements.

Content Analyst at Webhelp, Jan 2020 - Mar 2026 · 6 yrs 3 mos

Customer Support Specialist at Vodafone & Yodel (Concentrix), 2020 - 2022 · 2 yrs, Provided real-time resolution of customer inquiries and escalations, achieving 95%+ customer satisfaction. Monitored account activities to identify irregularities, preventing potential fraud. Collaborated with compliance teams to maintain service quality standards. Prepared performance reports to track KPIs and improve decision-making.

Financial Professional at American Express (Silaris Pvt Ltd), 2019 - 2020 · 1 yr, Assisted customers in resolving complex financial inquiries with a 90% first-contact resolution rate. Guided customers through resolution processes while ensuring compliance. Maintained high satisfaction scores by delivering empathetic and accurate support.

Education

Bachelor of Commerce, Business Administration and Management, General, Guwahati university

High School Diploma, E-Commerce/Electronic Commerce, kendriya vidyalaya

Vicky Singh - Content Moderator in Delhi | Tal