Headline

Jumeirah Hotels & Resorts | Wine Pairing, Fine Dining expertise

About

Our team at Jumeirah Hotels & Resorts thrives on providing bespoke guest services, where my role as a Guest Service Associate involves crafting memorable experiences with a touch of luxury. With a BSC in Hospitality Administration & Management from IHM Shimla, I apply my specialized knowledge to excel in dining Experience with wine pairing, Guest Service, Guest engagement, enhancing our guests' satisfaction. In collaboration with colleagues, we've mastered the art of anticipating client needs, ensuring the service we deliver is not just exceptional, but personalized. My commitment to guest relations is rooted in a passion for hospitality and the pursuit of excellence - hallmarks of my tenure at The Oberoi, Gurgaon, and now at Jumeirah Hotels & Resorts.

Location

Pratapgarh

Work experience

Guest Service Associate at Jumeirah, Mar 2024 - Present · 2 yrs 5 mos, Dubai, United Arab Emirates, In my role as a Guest Service Associate Arboretum, I was responsible for delivering top-notch service at one of Dubai's finest buffet restaurants. I ensured smooth operations throughout the day, from breakfast to dinner, and took pride in managing the acclaimed fine dining brunch. My dedication to personalized service and upholding high standards led to the restaurant receiving several prestigious awards.

Guest Service Associate at The Oberoi, Gurgaon, Feb 2023 - Feb 2024 · 1 yr 1 mo, Gurugram, Haryana, India, As a Guest Service Associate at one of the most prestigious luxury brands of india, I had the privilege of delivering an unparalleled quest experience characterized by opulence and attention to detail. I consistently upheld the brand's commitment to excellence in service and hospitality. My role involved providing impeccable, personalized service to all types of clientele, ensuring their every need and expectation was not only met but exceeded. I exhibited a deep understanding of the brand's products and services, enabling me to offer expert guidance to guests. I maintained an impeccable appearance and demeanor, reflecting the brand's high standards in all interactions. My exceptional communication and interpersonal skills, coupled with my ability to anticipate and fulfill guest desires, contributed to a loyal and satisfied customer base. I actively participated in training programs to stay current with the latest luxury trends and products, ensuring I could offer a world-class experience. My tenure as a Guest Service Associate here has allowed me to hone my abilities in providing top-tier service while upholding the brand's reputation for sophistication and luxury.

Industrial Training Exposure at The Leela Palaces, Hotels and Resorts, Dec 2021 - Mar 2022 · 4 mos, Udaipur, Rajasthan, India, Done industrial training in all core major department and dealt with problems, and completed my tasks

Education

BSC IN H&HA, Hospitality Administration/Management, Institute of Hotel Management (IHM)

Bhm, Hospitality Administration/Management, Indira Gandhi National Open University