Headline

Senior Application/Product Engineer| SAP Concur, Travel & Expense Systems | Technical Product Manager| Product Enhancements, Incident Management | AI Enablement, Process Improvement & Service Delivery

About

• Skilled in all aspects of Business Analysis from Client Interaction, Requirement Gathering, As-Is to To-Be /Gap Analysis, Process Flow Design, Preparation of Functional Requirement Documents, Use Case Design & Traceability Matrix • Excels in monitoring functioning of processes, evaluating improvement areas & driving Process Improvements/Automations for enhancing operational efficiency, reducing cycle time and optimising costs & resources • Experience of working on IT Governance Tools, HP Data Protector Tool, ITIL Process, Nagios Tool, Tidal Scheduler and Ansible; backup, restore, HPUX, Oracle and Linux; completed training on machine learning with Python and R • Provided Subject Matter Expertise & worked with business Leaders, End-Users & Technical Teams for any queries & feedback • Presented technical paper on MEC Interface Dashboard which was acknowledged as topper worldwide • Customer-centric Manager with proven talent in guiding team members & enabling knowledge-sharing amongst them; problem-solver with strong analytical & communication skills

Location

Greater Bengaluru Area

AI stack

meta

openai

claudecode

githubcopilot

ChatGPT

ChatGPT Images

Work experience

Senior Applications Operations Engineer (Employee Travel- Product) at GE Aerospace, Oct 2021 - Present · 4 yrs 11 mos, Own the SAP Concur platform for GE Travel and Living Expense systems. Drive product enhancements across expense, travel, profiles, accounts payable, and payment workflows. Define and prioritize features and user stories in Rally to align business needs with technical execution. Partner with ERP, finance, SAP Concur, and vendor teams to improve platform performance and user experience. Led Concur instance setup for GE Aerospace, GE Vernova, and GE HealthCare during the GE separation. Support key integrations with Citi, including BOLA, BOLM, and CMF feed processes. Identify automation and process improvement opportunities to improve efficiency and reduce operational risk. Create documentation and workflows to improve team scalability and reduce dependency.

Senior Operations Engineer at GE Corporate, Feb 2020 - Oct 2021 · 1 yr 9 mos, Led problem management and service improvement initiatives across enterprise applications. Drove root cause analysis for critical incidents and partnered with teams on long-term fixes. Built and maintained a Known Error Database (KEDB) to improve support effectiveness. Worked with GE Aviation teams on Lean and operational excellence initiatives. Generated P1 problem reports and supported recurring incident review discussions.

Information Technology Operations Analyst at DXC Technology, Apr 2017 - Feb 2020 · 2 yrs 11 mos, Bengaluru, Karnataka, India

Information Technology Operations Analyst at Hewlett-Packard, Oct 2010 - Feb 2020 · 9 yrs 5 mos, Bengaluru, Karnataka, India

Information Technology Operations Team Lead at DXC Technology (Earlier HP), Oct 2010 - Feb 2020 · 9 yrs 5 mos, Managed enterprise application support across incident, change, release, escalation, and problem management. Worked with customers and technical teams to resolve issues and improve service delivery. Led team operations, knowledge sharing, and SLA performance tracking. Supported finance applications and reporting processes in production environments. Worked across SQL, UNIX shell scripting, HPUX, Linux, Windows Servers, and VMware. Contributed to reporting, forecasting, budgeting, and operational planning activities.

Education

BE, CS, Visvesvaraya Technological University

BE, Computer science, K. V. G College Of Engineering, Sullia