---
title: "Vertika Srivastava - Software Engineer in New York | Tal"
description: "Meet Vertika Srivastava, Staff Software Engineer, Patreon based in New York."
image: "https://tal.club/meet/vertika/share-image"
---

# Vertika Srivastava on Tal

## Headline

Staff Software Engineer, Patreon

## About

Good things, take time\!

## Location

New York

## Work experience

Software Engineer at Patreon, Jun 2020 \- Present · 6 yrs 2 mos

Process Specialist at Majid Al Futtaim, Feb 2022 \- Present · 4 yrs 6 mos, Gurugram, Supporting Carrefour UAE's online marketplace as part of the seller support and CX operations team\. \- Manage end\-to\-end seller support queries and complaint resolution via email, maintaining timely, professional communication in line with service standards \- Handle both inbound and outbound interactions across the seller lifecycle — account registration, document vetting/verification, listing, and account management \- Monitor and deliver on quality metrics: SLA adherence, tickets handled per day, average turnaround time \(TAT\), and resolution timelines \- Own escalation case handling, resolving complex seller issues that frontline teams cannot close \- Oversee queue and lobby management for the team, ensuring efficient workflow and optimal ticket distribution \- Conduct onboarding and training sessions for new team members on processes, tools, and best practices \- Perform payment reconciliation activities, ensuring accuracy and prompt resolution of discrepancies \- Contribute to cross\-functional projects aligned with business requirements \- Tools: Zoho, Jira, CRM platforms

Senior Executive at Amazon at AMAZON DEVELOPMENT CENTRE \(INDIA\) PRIVATE LIMITED, Sep 2020 \- Feb 2022 · 1 yr 6 mos, India, Part of the seller escalations team \(Level 3\), handling complex complaints and queries from registered sellers on the Amazon marketplace\. \- Resolved escalated seller issues spanning account health, listings, and policy queries as a Level 3 associate — the final tier before leadership escalation \- Communicated resolutions clearly and professionally via email, balancing seller experience with marketplace policy compliance \- Consistently met targets for quality, SLA, and first\-contact resolution \(FCR\)

Company Dancer at Nava Dance Theatre, Aug 2014 \- Jun 2022 · 7 yrs 11 mos, Bharatanatyam \- classical Indian dance

Software Engineer at Credit Karma, Apr 2018 \- May 2020 · 2 yrs 2 mos

Senior advisor at Startek, Dec 2018 \- Sep 2020 · 1 yr 10 mos, Gurugram, Communication specialist and customer service representative, handling customer queries and complaint resolution for enterprise clients\. \- Managed high\-volume customer interactions with a focus on resolution quality and service standards \- Built the communication and de\-escalation foundation that shaped my later escalations work at Amazon

CYBER MEDIA at CyberMedia, Apr 2017 \- Nov 2018 · 1 yr 8 mos, Gurugram, Wore multiple hats across content writing, marketing, and operations — developing the writing clarity and cross\-functional coordination skills I now use daily in CX operations\.

Software Engineer at Penny, Jan 2017 \- Mar 2018 · 1 yr 3 mos, San Francisco, CA, Penny was acquired by Credit Karma in March 2018\.

Frontend Developer at Accenture, Aug 2014 \- Dec 2016 · 2 yrs 5 mos

Content Writer at CyberAstro, May 2016 \- Oct 2016 · 6 mos, Gurgaon, India

## Education

Bachelor’s Degree, Journalism, IMS Noida

Bachelor's Degree, Computer Engineering, University of Michigan College of Engineering

Natural Sciences, Gyan Deep Sr\. Sec School

[View the original profile](https://tal.club/meet/vertika)

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