Headline

Assistant E- Commerce Manager

About

Job Description At super plastronic, we count on our customer service department to interact professionally with our valued customers when they have questions or concerns. Objectives of this Role Manage a large volume of emails, and chats with knowledge and efficiency Identify and address customer needs with a goal of complete satisfaction Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers

Location

Delhi

Work experience

Assistant E-Commerce Manager at Super Plastronics Pvt Ltd, May 2025 - Present · 1 yr 2 mos, New Delhi, Delhi, India, Assistant E-commerce Manager with experience in managing and optimizing online sales channels to maximize revenue and enhance customer experience. Skilled in product listing management, digital merchandising, promotional campaign execution, and performance analysis. E-commerce platform management (Shopify, Magento, WooCommerce, etc.) Product catalog optimization & SEO Digital marketing campaign coordination (Google Ads, Meta Ads, Email Marketing) Sales performance tracking & reporting Inventory management & fulfillment coordination Customer service excellence

Customer Care Associate at Super Plastronics Pvt Ltd, Sep 2018 - Aug 2025 · 7 yrs, Delhi, India

Senior Customer Support Executive at Super Plastronics Pvt Ltd, Aug 2018 - Feb 2022 · 3 yrs 7 mos

Customer Support Executive at norton sales pvt tld, Oct 2017 - Aug 2018 · 11 mos, Gurgaon, Haryana

Education

Bachelor of Arts - BA, Art/Art Studies, General, Delhi University