Headline

Scaling Post-Sales Engines | Professional Services & Customer Success | Delivery & Implementation | SaaS

About

As Director of Operations overseeing Customer Success and Services at SpotDraft, I bring nearly two decades of experience in services and delivery leadership. My focus lies in driving operational excellence, enhancing customer success, and fostering strategic planning and execution to create scalable service models that meet organizational goals. My mission is to align implementation, professional services, and customer success strategies to deliver a seamless value journey for clients. I am committed to strengthening client relationships, optimizing delivery processes, and contributing to the growth and retention goals of the organization through efficient and predictable post-sales service models.

Location

Bengaluru

AI stack

claude

gemini

mcp

railway

ChatGPT

Granola

Work experience

Director, Operations - Customer Success and Services at SpotDraft, Mar 2026 - Present · 8 mos, Bengaluru

Director, Operations - Customer Success & Services at Whatfix, Jun 2022 - Jan 2026 · 3 yrs 8 mos, Bengaluru

Associate Director - Professional Services at Whatfix, May 2021 - Jun 2022 · 1 yr 2 mos, Bengaluru, Karnataka, India

Manager - Professional Services & Implementation at InsideView Technologies, Inc., Mar 2017 - Apr 2021 · 4 yrs 2 mos, Hyderabad, Telangana, India

Program Manager, Business Services at Tata Consultancy Services, Dec 2009 - Feb 2017 · 7 yrs 3 mos, Hyderabad, Telangana, India

Technical Lead, DW&BI at Cognizant, Nov 2006 - Dec 2009 · 3 yrs 2 mos, Chennai, Tamil Nadu, India

Education

Bachelor's degree, Mechanical Engineering, Govt Engineering College, Thrissur

kendriya vidyalaya