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Venkatraman Gopalkrishnan

Senior Data & Analytics Leader | Driving Data Platform Modernization, Program Delivery & Business Impact

Bengaluru

23+ years of work experience

Dell EMC
Jul 20205 yrs 10 mosPresent

- Architected AI-powered Agent-Tool ecosystem using MCP & Dynamic Agents, accelerating adoption of AI agents across Dell Services. - Engineered rules-driven chatbot for tech support agents, improving onboarding and operational responsiveness reducing average handling time by 20%. - Led development of predictive Early Warning System enabling near real-time anomaly detection in part dispatches, alerting 4-6 weeks in advance. - Orchestrated centralized CSG data warehouse initiative improving reporting accuracy and cross-team analytics improving storage, data ingestion and reporting efficiency by 40% - Partnered with enterprise data security teams to standardize governance, ensuring 100% compliance with corporate policies
Dell EMC
Feb 20119 yrs 6 mosJul 2020

- Data Lake Setup (Thailand & Hong Kong) for Insurance Organization: Won client contract, by demonstrating a persuasive solution; Architected ingestion framework with Talend; reduced ETL processing time by 35%. - Fraud Detection Platform for government Organization: Proposed big data fraud detection solution for cybersecurity department in government of Malaysia; Trained 20+ team members; improved fraud detection accuracy by 25%. - Stabilization of Global Trades Warehouse for Financial Organization in US: Optimized Greenplum DB performance; Ensured SLA compliance by reducing processing time from 6 hours to 2 hours; Strengthened client trust, enabling expansion of offshore team from 6 to 9 developers; - Telecom OSS Data Migration for Windstream Telecom (US): Directed offshore team of 13; Designed automation framework with Jenkins; reduced release cycle time by 30%; Standardized migration framework across multiple legacy systems.
Capgemini
May 20073 yrs 10 mosFeb 2011

Bengaluru, Karnataka, India

- Transitioned from a lead developer to technical manager and led telecom data migration projects for FairPoint and Frontier Telecom, automating processes that reduced migration time by 40%. - Won client engagements, by building POCs and demonstrating efficient data migration practice. - Designed frameworks for fallout reporting and correction, ensuring accuracy of migrated data.
iflex Solutions
Sep 20051 yr 9 mosMay 2007

Bengaluru, Karnataka, India

Played the role of a senior developer - designed and developed modules for Citibank’s Global Billing System using UNIX Shell Scripting and PL/SQL. - Facilitated tuning of PL/SQL codes, reducing warehouse to mart processing time by 30%. - Provided UAT and production support, ensuring seamless global billing operations.
Polaris Consulting & Services Ltd
Apr 20041 yr 6 mosSep 2005

Chennai, Tamil Nadu, India

- Supported backend systems for Citibank Mutual Fund Houses, tuning Pro*C programs to improve reporting speed. - Designed and developed NAV upload programs, enhancing accuracy of financial reporting. - Delivered EOD support and corrected legacy bugs, ensuring uninterrupted client operations.
Cellnext Solutions
Jul 200310 mosApr 2004

Mumbai, Maharashtra, India

- Implemented SMS solutions for LIC, ICICI Prudential, and UTI Bank, expanding digital communication reach to customers and agents. - Conducted system studies and provided critical inputs to development teams, improving solution design.

Education

Birla Institute of Technology and Science, Pilani

MS, Software Systems

Birla Institute of Technology and Science, Pilani

20022 yrs2004
Manonmaniam Sundaranar University

BE, Electronics & Instrumentation

Manonmaniam Sundaranar University

19964 yrs2000

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Headline

Senior Data & Analytics Leader | Driving Data Platform Modernization, Program Delivery & Business Impact

About

- 20+ years in program management & service delivery — leading large onshore–offshore teams, driving projects across telecom & BFSI, and ensuring delivery within time, cost & quality parameters. - Data platform modernization expertise — architecting and implementing enterprise data warehouses & big data ecosystems to enable scalable analytics and data‑driven decision making. - Strategic pre‑sales & stakeholder engagement — crafting RFP/SOW responses, resolving techno‑commercial challenges, and delivering persuasive workshops & presentations that build customer trust.

Location

Bengaluru

Work experience

Consultant - Data Engineering at Dell EMC, Jul 2020 - Present · 5 yrs 10 mos, - Architected AI-powered Agent-Tool ecosystem using MCP & Dynamic Agents, accelerating adoption of AI agents across Dell Services. - Engineered rules-driven chatbot for tech support agents, improving onboarding and operational responsiveness reducing average handling time by 20%. - Led development of predictive Early Warning System enabling near real-time anomaly detection in part dispatches, alerting 4-6 weeks in advance. - Orchestrated centralized CSG data warehouse initiative improving reporting accuracy and cross-team analytics improving storage, data ingestion and reporting efficiency by 40% - Partnered with enterprise data security teams to standardize governance, ensuring 100% compliance with corporate policies

Advisory Consultant / Sr. Soln. Architect / Sr. Practice Consultant at Dell EMC, Feb 2011 - Jul 2020 · 9 yrs 6 mos, - Data Lake Setup (Thailand & Hong Kong) for Insurance Organization: Won client contract, by demonstrating a persuasive solution; Architected ingestion framework with Talend; reduced ETL processing time by 35%. - Fraud Detection Platform for government Organization: Proposed big data fraud detection solution for cybersecurity department in government of Malaysia; Trained 20+ team members; improved fraud detection accuracy by 25%. - Stabilization of Global Trades Warehouse for Financial Organization in US: Optimized Greenplum DB performance; Ensured SLA compliance by reducing processing time from 6 hours to 2 hours; Strengthened client trust, enabling expansion of offshore team from 6 to 9 developers; - Telecom OSS Data Migration for Windstream Telecom (US): Directed offshore team of 13; Designed automation framework with Jenkins; reduced release cycle time by 30%; Standardized migration framework across multiple legacy systems.

Manager / Senior Consultant at Capgemini, May 2007 - Feb 2011 · 3 yrs 10 mos, Bengaluru, Karnataka, India, - Transitioned from a lead developer to technical manager and led telecom data migration projects for FairPoint and Frontier Telecom, automating processes that reduced migration time by 40%. - Won client engagements, by building POCs and demonstrating efficient data migration practice. - Designed frameworks for fallout reporting and correction, ensuring accuracy of migrated data.

Associate Consultant at iflex Solutions, Sep 2005 - May 2007 · 1 yr 9 mos, Bengaluru, Karnataka, India, Played the role of a senior developer - designed and developed modules for Citibank’s Global Billing System using UNIX Shell Scripting and PL/SQL. - Facilitated tuning of PL/SQL codes, reducing warehouse to mart processing time by 30%. - Provided UAT and production support, ensuring seamless global billing operations.

System Engineer at Polaris Consulting & Services Ltd, Apr 2004 - Sep 2005 · 1 yr 6 mos, Chennai, Tamil Nadu, India, - Supported backend systems for Citibank Mutual Fund Houses, tuning Pro*C programs to improve reporting speed. - Designed and developed NAV upload programs, enhancing accuracy of financial reporting. - Delivered EOD support and corrected legacy bugs, ensuring uninterrupted client operations.

Software Engineer - Support at Cellnext Solutions, Jul 2003 - Apr 2004 · 10 mos, Mumbai, Maharashtra, India, - Implemented SMS solutions for LIC, ICICI Prudential, and UTI Bank, expanding digital communication reach to customers and agents. - Conducted system studies and provided critical inputs to development teams, improving solution design.

Education

MS, Software Systems, Birla Institute of Technology and Science, Pilani

BE, Electronics & Instrumentation, Manonmaniam Sundaranar University