Headline

DevOps Engineer | AWS • Kubernetes • Terraform • CI/CD | Linux Automation | IBM | Production-Grade Systems

About

I’m a DevOps-focused engineer with 7 years of experience in the IT industry, combining deep production support expertise with hands-on ownership of cloud infrastructure, automation, and CI/CD delivery. My career has been shaped by working close to customers, understanding real production pain points, and building reliable systems that scale. Currently at IBM, I work as part of the Global Customer Support organization, collaborating closely with Engineering, Product Management, and SRE teams to resolve complex issues and continuously improve SLAs. Beyond incident resolution, I contribute to build and release processes, support DevOps methodologies, and help deliver frequent, stable releases across Linux-based distributed environments. I have strong hands-on experience with: Linux | Shell Scripting | AWS | Git | CI/CD Pipelines | Jenkins | Docker | Ansible | Terraform | Kubernetes What differentiates me as a DevOps engineer is my production-first mindset. I don’t just build pipelines or infrastructure — I think deeply about reliability, failure modes, observability, and customer impact. My background in L2/L3 support allows me to anticipate issues before they reach customers and design systems that are easier to operate and recover. Earlier in my career, I spent 3 years as an Application / Production Support Engineer at Enhancesys Innovations, where I worked extensively with Linux, Shell scripting, SQL, MongoDB, and enterprise ticketing systems such as ServiceNow and JIRA. I supported live production environments, handled incidents end-to-end, supported deployments, and maintained business-critical applications — experiences that continue to shape my engineering decisions today. I started my journey as a Graduate Trainee, working across design, testing, implementation, and bug fixing, which gave me a strong foundation in how software is built, deployed, and supported across its full lifecycle. What I’m looking for I’m now seeking a DevOps Engineer role where I can: - Build and operate cloud-native, automated, and resilient systems. - Own CI/CD pipelines, infrastructure as code, and deployment workflows. - Work closely with engineering teams to improve delivery speed, reliability, and scalability. - Continue learning and growing in areas like cloud architecture, automation, and platform engineering. I thrive in collaborative environments that value knowledge sharing, continuous improvement, and engineering ownership. If you’re building systems that need to be reliable, scalable, and well-operated, I’d be glad to connect.

Location

Bengaluru

AI stack

cursor

github copilot

ollama

railway

Work experience

DevOps Micro Internship at The CloudAdvisory Oy, Jan 2026 - Present · 7 mos, Remote, India

Technical Support Professional at IBM, Nov 2021 - Present · 4 yrs 9 mos, Bengaluru, Karnataka, India, -> Operated and supported production-grade Linux environments across distributed systems, ensuring high availability, SLA compliance, and rapid incident resolution for enterprise customers. -> Collaborated with Engineering, SRE, and Product teams to triage root causes, reduce recurring incidents, and improve overall system reliability. -> Supported CI/CD pipelines built using Jenkins and Git, enabling consistent and automated application deployments across multiple environments. -> Assisted in build, release, and software configuration management, coordinating deployments and rollback strategies to minimize downtime. -> Worked with Dockerized applications, validating container builds and supporting runtime issues in production. -> Supported and maintained AWS-based infrastructure, troubleshooting issues related to compute, storage, networking, and access controls. -> Implemented automation using Shell scripting to reduce manual operational tasks and improve response times. -> Monitored applications using logging and monitoring tools, analyzing logs and metrics to proactively detect issues. -> Documented runbooks, SOPs, and FAQs, enabling faster onboarding and reducing MTTR for recurring production incidents. -> Participated in on-call rotations, handling P1/P2 incidents and leading incident communication until resolution.

Software Engineer at Enhancesys Innovations, Apr 2020 - Nov 2021 · 1 yr 8 mos, Bangalore Urban, Karnataka, India, -> Provided L2/L3 production support for business-critical applications running on Linux and UNIX-based systems. -> Troubleshot complex issues using log analysis, SQL queries, and MongoDB diagnostics, restoring services within defined SLAs. -> Supported application deployments and migrations, coordinating with development teams to ensure smooth releases. -> Automated routine support tasks using Shell scripting, improving operational efficiency and reducing human error. -> Managed and resolved incidents using ServiceNow and JIRA, following ITIL processes for Incident, Problem, and Change Management. -> Maintained and monitored batch jobs and schedulers, ensuring data consistency and timely execution. -> Actively contributed to root cause analysis (RCA) and post-incident reviews to prevent recurrence. -> Worked directly with customers and stakeholders, translating technical issues into clear, actionable communication.

Graduate Trainee at Enhancesys Innovations, Nov 2018 - Mar 2020 · 1 yr 5 mos, Bangalore Urban, Karnataka, India, -> Supported design, testing, implementation, and bug fixing across multiple applications in a production environment. -> Gained hands-on exposure to Linux systems, databases, and application lifecycles, building a strong engineering foundation. -> Assisted senior engineers with troubleshooting, deployments, and environment setup tasks.

Education

Postgraduate Degree, Post Graduate Program in DevOps (Online), Purdue University

Bachelor of Technology - BTech, Electrical and Electronics Engineering, Narayana Engineering college nellore