Headline

First Mile Operations||Middle Mile Operations||Last mile operations||Continues improvement||Seller pick ups||Defects reduction||real time dashboards||data analysis||business process improvements

About

Operations & Supply Chain Leader with 6+ years at Amazon driving large-scale fulfilment and logistics operations. Experienced across First Mile, Middle Mile, and Last Mile logistics networks.Expert in process optimization, cost reduction, and team leadership with a proven record of improving productivity, eliminating operational backlogs, and delivering high- performance results during peak events.

Location

Bengaluru

Work experience

Area Manager AMXL FC at Amazon, Feb 2025 - Present · 1 yr 3 mos, Bengaluru, Karnataka, India, Identified bottlenecks in dock operations, such as AFN pickup vehicle reporting and layout setup, which streamlined processes and enhanced overall efficiency. Designed an optimized primary sorting layout for packed shipments, significantly reducing the occurrence of mis-sorted items and improving accuracy in shipping. Improved removals productivity from 200 to 400 per day, which helped decrease unsellable inventory and eliminated a backlog of removals orders from 8.2K to zero. Coached a newly joined Area Manager on operational processes, all while successfully leading the entire Diwali sale event alone during Jupiter ART 2025, showcasing effective mentorship and leadership skills. Managed a workforce of 450 associates, overseeing shift planning, department distribution, and rostering, which ensured smooth operations and optimal resource allocation.

Channel Team Lead - L4 at Amazon, Sep 2023 - Present · 2 yrs 8 mos, Surat, Gujarat, India, > Successfully handled highest volume MFN pick up node during Diwali ART 2023. > Process improvements by eliminating wastes > Implementation of lean process to ensure the best customer services > Lead zonal level retina tool performance with identifying the scope of improvement and fixing the gaps to get constant long term results. > Lead project SWA for West Zone.

Channel Team Lead at Amazon, Jul 2021 - Present · 4 yrs 10 mos, Surat, Gujarat, India, >Handling 3P logistics Partner stations (EDSPs) in amazon. >Identifying the root cause for a metrics miss and developing mechanisms. >Checking the adoption of mechanisms by doing audits. >Calculating the change (WOW/MOM/QOQ/YOY) post adoption of process in selected stations and implementation of same on larger group. >Handled IHS Channel for Bharuch, Surat regions. >Planning and On-boarding of required OTR associates as per the requirement. >Handling delivery channels. >Launched 100% Orbit model connection at BCHD (First station to do so) which saved around 30K per month. >Improved territory DPMO from 2.5K to less than 1K by developing mechanism using the available resources. >Successfully Launched EDSP station at Jambusar. >Dive deep in to daily data to identify the root cause for miss and taking appropriate actions.

Education

Master of Business Administration - MBA, Marketing and Operations, Lovely Professional University

Bachelor of Technology - BTech, Electronics and communication Engineering, SRM IST Chennai