Headline

Cloud Support Engineer | AWS | GCP| DEVOPS| Terraform | Docker | Kubernetes | CI/CD | Cloud Infrastructure & Troubleshooting

About

As an Engineer at Virtusa,Cloud Operations & DevOps Support with keeping production AWS infrastructure reliable, secure, and scalable. AWS Certified Solutions Architect (Associate) with hands-on experience across CI/CD, containerized deployments, and multi-cloud environments. At Cognizant, I supported production AWS environments and with two major client engagements — Tech Mahindra and Virtusa — where I: 🔹 Provisioned and administered EC2, S3, VPC, and IAM resources on live production systems 🔹 Kept CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI) running by diagnosing and resolving failed deployments before they delayed releases 🔹 Root-caused a Terraform resource-dependency failure (a hardcoded subnet reference) and refactored it into a proper resource-attribute reference — fixing the underlying issue, not just the symptom 🔹 Monitored infrastructure health via CloudWatch, catching anomalies and escalating per SLA before customers felt any impact 🔹 Standardized deployments across AWS and GCP using version-controlled Terraform, cutting manual provisioning errors 🔹 Configured Route 53 for multi-region availability and administered Linux/Windows servers via SSH, PuTTY, and WinSCP Before that, I supported AWS cloud environments (EC2, IAM, WAF, ELB, Auto Scaling, S3, Route 53, Security Hub) as a Cloud Support Engineer intern at Skandhanshi Infra, where I built my foundation in cloud security and live production support. I care about the difference between fixing an incident and fixing the reason it happened. That approach earned me multiple Employee of the Month awards for 100% SLA compliance and zero-error delivery. Toolkit: AWS (EC2, S3, VPC, ELB, Auto Scaling, Route 53, IAM, WAF, Inspector, Security Hub) • GCP (Compute Engine, Cloud Storage, BigQuery) • Terraform • Docker & Kubernetes • Jenkins & GitHub Actions • Shell scripting • ServiceNow Open to Cloud Operations, DevOps, and SRE roles — happy to connect.

Location

Greater Bengaluru Area

AI stack

claude

codex

deepseek

github copilot

grok

metaai

Work experience

Engineer at Virtusa, May 2026 - Present · 6 mos, Bengaluru, Karnataka, India, • Developed and managed scalable virtual machine infrastructure using Google Cloud's Compute Engine for high availability applications. • Leveraged Google Cloud's AI/ML ecosystem, particularly Vertex AI, to build and deploy machine learning models. • Integrated pre-trained AI APIs for various use cases, enhancing application capabilities in vision, language, and speech.

GCP Tech IQA at Google, Jun 2024 - Present · 2 yrs 5 mos, Bengaluru, Karnataka, India, I was deployed as a full-time Virtusa consultant to oversee and manage engineering deliverables for Google, ensuring timely execution, effective coordination across teams, and alignment with project and business objectives.

Associate Software Engineer at Tech Mahindra, Sep 2025 - Dec 2025 · 4 mos, India, • Collaborated with cross-functional teams to enhance software solutions, fostering a family-like work environment. • Engaged in various projects that significantly improved my technical skills and knowledge. • Contributed to a culture of gratitude and support, promoting teamwork and collaboration within the organization.

Cloud Support Engineer at Cognizant, Jun 2024 - Aug 2025 · 1 yr 3 mos, Managed Google Cloud Platform (GCP) resources, including Compute Engine and Cloud Storage. Provisioned and managed GCP and AWS infrastructure using Terraform, automating cloud resource deployments. Configured VPCs, Subnets, Route Tables, and Internet Gateways for secure network architecture. Provisioned and managed Amazon EC2 instances and deployed applications on Linux and Windows servers. Deployed and managed Compute Engine, EC2, Cloud Storage, Amazon S3, BigQuery, and IAM resources using Terraform. Implemented high-availability architectures using Elastic Load Balancers (ELB) and Auto Scaling Groups. Monitored cloud infrastructure and application health using Amazon CloudWatch. Managed and administered Windows and Linux servers; connected to remote servers using SSH, PuTTY, and WinSCP for administration and file transfers. Configured Amazon Route 53 for DNS management and hosted zone configuration. Diagnosed and resolved AI platform provisioning issues, batch processing failures, and Terraform resource dependency and IAM configuration issues, tracing root causes to prevent recurrence. Applied shell scripting and Terraform automation to reduce repetitive manual provisioning tasks, improving deployment consistency. Documented recurring troubleshooting steps and configuration fixes to support faster resolution on similar issues.

Operations Support Engineer at Cognizant, Jun 2024 - Aug 2025 · 1 yr 3 mos, Provisioned and administered Amazon EC2 instances, S3 storage, and IAM resources; deployed and supported applications on Linux and Windows servers in production AWS environments. Supported application deployments through CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI), troubleshooting failed pipeline runs and deployment issues to keep releases moving without extended downtime. Configured VPCs, Subnets, Route Tables, and Internet Gateways to support secure, highly available AWS network architecture. Implemented high-availability designs using Elastic Load Balancers and Auto Scaling Groups to maintain uptime under variable load. Monitored AWS infrastructure and application health via Amazon CloudWatch, identifying anomalies and escalating per SLA before customer impact. Diagnosed a Terraform resource-dependency failure where an EC2 instance referenced a hardcoded subnet ID instead of the live Terraform-managed resource; refactored the configuration to reference the resource attribute directly, resolving the failure and preventing recurrence of the same dependency-ordering issue — core DevOps/IaC troubleshooting work. Provisioned and managed AWS and GCP infrastructure using Terraform, standardizing deployments across both platforms through a single, version-controlled Infrastructure-as-Code workflow; applied shell scripting alongside it to eliminate repetitive manual provisioning steps. Configured Amazon Route 53 hosted zones and DNS records to support multi-region application availability, and connected to remote production servers via SSH, PuTTY, and WinSCP for administration and patching. Documented recurring troubleshooting steps and configuration fixes into shared runbooks, shortening resolution time on repeat issues.

Cloud Engineer at Cognizant, Apr 2024 - Aug 2025 · 1 yr 5 mos, Hyderabad, Telangana, India, Worked as a Bot Management Trainee on Google's Duplex automation process, supporting AI-driven conversational workflows and automated operations. Successfully completed the internal Google Cloud Solution Architect learning pathway as part of continuous technical skill development and cloud expertise enhancement.

Cloud Support Engineer at Skandhanshi Infra, Nov 2023 - May 2024 · 7 mos, Supported AWS Cloud environment covering EC2, IAM, WAF, Load Balancer, Auto Scaling, S3, Route 53, Inspector, and Security Hub. Worked across AWS Cloud and Linux environments, gaining hands-on exposure to infrastructure provisioning and cloud security fundamentals.

Education

Bachelor's Degree, Computer Engineering, JNTUH College of Engineering Hyderabad

Bachelor of Technology - BTech, drk College of engineering and technology (jntu h)