About
I am a senior business leader with over 15 years of experience leading complex program transformations, scaling international operations, and driving process re-engineering across hyper-growth industries. Throughout my career across the Internet, E-Commerce, Logistics, Shipping, and Financial Services sectors, I have specialized in turning strategy into high-impact execution—building resilient operational frameworks, enhancing digital products, and safeguarding brand integrity on a global scale. Core Executive Competencies: -Technical & Engineering Collaboration: Strategic partner to engineering, IT, and product development teams, translating business strategy into technical requirements and delivering complex, tech-enabled transformations. -Global Operations & Transformation: Scaled and optimized cross-border business processes in competitive, high-velocity environments. -Executive Stakeholder Management: Trusted advisor to C-suite and senior leaders, adept at driving consensus across multi-cultural and matrixed organizations. -Organizational Leadership: Passionate about building high-performing, cross-functional teams and fostering a culture of continuous operational excellence. -Vendor & Ecosystem Partnering: Proven track record of strategic vendor management and service delivery that optimizes margins and quality. Cross-Industry Expertise | Tech & Product Alignment | Brand Safety & Risk Management
Work experience
Head - YouTube Consumer Support (TV/NFL/YTMP) at YouTube, Apr 2024 - Present · 2 yrs 6 mos, Hybrid, -Responsible for end to end strategy and service delivery of Youtube consumer support including WFM, QA, L&D & Operations
Continuous Improvement Consultant (Contractor) at YouTube, Nov 2022 - Mar 2024 · 1 yr 5 mos, Remote, Contracted to Youtube and led critical projects like NFL vendor ramp (25x) in 2023
Head - International CX at Coinbase, Jan 2022 - Jun 2022 · 6 mos, India
Global Program Leader at Uber, May 2017 - Dec 2021 · 4 yrs 8 mos, Hyderabad, Telangana, India
Vendor/ Program Manager - Customer Experience at Uber, May 2017 - Mar 2019 · 1 yr 11 mos, Gurgaon, India
Catalog Operations/ Program Manager at Amazon, Sep 2013 - Mar 2016 · 2 yrs 7 mos, Greater Chennai Area
Cluster Manager at Maersk Global Service Centre, Aug 2012 - Sep 2013 · 1 yr 2 mos, Greater Chennai Area, • Managed end to end export operations, with an annual turnover of over $3 Billion, of East Africa (Kenya, Tanzania, Rwanda) including process, customer service and team management. Initiated a project to minimize space challenges caused by longstanding containers.
Education
Master of Business Administration (MBA), Leadership, Innovation & Entrepreneurship, University of California, Berkeley, Haas School of Business
Master of Business Administration (M.B.A.), Fellows MBA, NBS Alumni Affairs, NTU
