---
title: "veeraj chavhan - Executive - Digital Marketing and Operations / Customer Success in Mumbai | Tal"
description: "Meet veeraj chavhan, Technical Account Manager | Customer Success Engineer | CPaaS & WhatsApp API Expert | Driving 95% Enterprise Retention & Solutions Engineering based in Mumbai."
image: "https://tal.club/meet/veeraj-chavhan/share-image"
---

# veeraj chavhan on Tal

## Headline

Technical Account Manager \| Customer Success Engineer \| CPaaS & WhatsApp API Expert \| Driving 95% Enterprise Retention & Solutions Engineering

## About

Results\-driven Technical Account Management and Customer Success professional with 7\+ years of experience driving enterprise client growth in CPaaS, SaaS, and advanced messaging solutions\. Skilled at balancing deep technical troubleshooting \(APIs, JSON, Postman\) with high\-level customer relationship management\. KEY IMPACT METRICS: Client Retention: Maintained a 95% retention rate across 100\+ high\-value enterprise accounts\. Revenue Protection: Prevented critical ₹3L–₹5L MRR account churn through aggressive escalation and vendor management\. Technical Support: Resolved over 500\+ complex integration issues with a 10\-minute average resolution time\. Product Demos: Delivered 500\+ technical product demonstrations with a 50\-60% conversion rate to paid clients\. 🛠️ TECHNICAL DISCIPLIINES: WhatsApp Business API • Solutions Engineering • API Integration & Troubleshooting \(Postman, JSON\) • Meta Business Suite Onboarding • Escalation Management • CPaaS Operations OPEN TO OPPORTUNITIES IN MUMBAI / PUNE / REMOTE: Technical Account Manager \(TAM\) • Customer Success Manager \(CSM\) • Solutions Engineer • Presales Engineer

## Location

Mumbai

## Work experience

Executive \- Digital Marketing and Operations / Customer Success at SME Chamber of India, Nov 2025 \- Apr 2026 · 6 mos, Mumbai, ● Generated 450\+ qualified C\-level leads with 20% message open rate and 15% engagement rate by orchestrating WhatsApp Programmatic Messaging campaigns via Interakt platform\. ● Drove membership program growth securing ₹5\+ Lakh recurring revenue and increased event attendance by 35% through targeted digital campaigns across Google Ads, Facebook Ads Manager, and LinkedIn\. ● Improved team productivity reducing campaign execution errors by 40% and output by 30% through standardized workflows and mentorship of 4\-member support team\.

Tech Support Executive / Solution Engineer \(TAM / CSM at Alot Digital Solutions India Pvt Ltd, Apr 2024 \- Oct 2025 · 1 yr 7 mos, Mumbai, ● Managed 10\-12 strategic reseller accounts generating ₹3\-5L combined monthly recurring revenue \(₹40K\-1L per reseller\), maintaining 95% retention rate through proactive onboarding, implementation support, and SLA management ● Delivered 500\+ product demonstrations converting to 250\-300 paid onboardings at ₹1,500\-2,000/month per account, generating ₹40L\+ annual revenue\. Plus closed 20\+ RCS product and feature expansion deals with existing customers ● Delivered 500\+ product demonstrations with 50\-60% conversion rate, directly facilitating 250\-300 successful client onboardings within the CPaaS and messaging solutions sector\. ● Resolved 500\+ complex technical issues with 10\-minute average resolution time, maintaining 95%\+ first\-contact resolution rate and preventing customer churn\. ● Developed 10\+ SOPs for reseller onboarding, panel configuration, and SLA compliance\. Managed reseller enablement reducing support queries by 40% while scaling from managing 5 resellers to 10\-12 resellers managing ₹3\-5L/month business ● Resolved critical technical and operational issues with premium resellers within 8\-10 days, earning promotion to sole point of contact for managing all ₹3\-5L/month strategic reseller portfolio and ensuring account stability ● Improved campaign delivery rates from 92% to 97% by optimizing dual BSP panel operations across Karix and Pinnacle through coordinated L3/L4 escalations for premium brands \.

Software Support & QA Tester at Synergic solution Pvt Ltd, Jan 2023 \- May 2023 · 5 mos, Mumbai, ● Reduced system downtime by 60% and maintained 99%\+ availability during peak seasons by delivering proactive on\-site and remote technical support for enterprise retail ERP systems\. Achieved 100% on\-time ERP go\-live with zero critical post\-launch issues for 25\+ end\-users by executing 100\+ functional test cases and delivering comprehensive system validation and user training ● Ensured zero defects at client go\-live reducing post\-launch issues by 35% through rigorous functional testing and system validation\.

Hardware Network Engineer \(Operations Supervisor\) at Vidarbha Infotech Private Limited, Sep 2017 \- Mar 2022 · 4 yrs 7 mos, Nagpur, ● Achieved 99\.5% system uptime and zero operational defects by coordinating technical field visits and resolving 500\+ technical incidents with 4\-hour average resolution time across multiple client locations\. ● Procured and deployed 200\+ critical hardware assets across 8\+ locations within 30\-day timeline, achieving 100% on\-time delivery with zero client setup delays

## Education

Diploma of Education, Computer Science, S\.N rai institute of engineering and technology

Master's Degree, Computational Science, S N & Co\.

[View the original profile](https://tal.club/meet/veeraj-chavhan)

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