operations Analyst
India
Bachelor of Engineering - BE
Sai Vidya Institute of Technology
Bachelor of Engineering - BE
Sai Vidya Institute of Technology
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Operations Analyst at Amazon with experience in customer escalations, risk investigations, regulatory compliance, KPI reporting, and process improvement. Skilled in Escalation Management, Root Cause Analysis (RCA), SLA Management, Stakeholder Management, and Business Reporting. Recognized as a Best Performer and known for driving operational excellence, including reducing Law Enforcement Request (LER) turnaround time from 48 hours to 4 hours through process optimization and SOP development.
Bengaluru
Operations Analyst at Amazon, Oct 2022 - Present · 3 yrs 9 mos, India
Bachelor of Engineering - BE, Sai Vidya Institute of Technology
Bachelor of Engineering - BE, Sai Vidya Institute of Technology