Flipkart | Fintech | Product & Strategy | EX - Paytm |Ex - ICICI Lombard | Ex Jaguar Land Rover | Insuretech | Automotive | Entrepreneur

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Mumbai, Maharashtra, India

Greater Hyderabad Area

Greater Hyderabad Area

Dubai, Dubai, United Arab Emirates




Master of Business Administration (MBA), International Business
Coventry University

Bachelor of Technology (B.Tech.), Instrumentation and control
Nirma University
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With deep expertise in building strategic partnerships and managing product lifecycles, my journey in the insurance sector has been transformative. At Paytm, steering the insurance vertical, I apply a blend of fintech acumen and customer relationship management to navigate the complexities of the Consumer App led digital insurance marketplace. Previously, as Chief Manager at ICICI Lombard, I led the 'IL Take Care' app and insurance products for corporate clients, shaping innovative go-to-market strategies and driving key metrics for success. My focus remains on leveraging technology to redefine the insurance experience, ensuring that our products and services resonate with the needs of our diverse customer base.
Bengaluru
claude
gemini
grok
Senior Manager at Flipkart, Apr 2025 - Present · 1 yr 6 mos, Bengaluru, Karnataka, India, ► Cleartrip VAS • Led the vision, strategy, and execution of innovative platform-led protection products, including the industry-first Visa Rejection Cover (CFVR)—redefining risk mitigation for international travelers. • Drove measurable business growth, delivering +23% uplift in international flight bookings and +34% increase in platform traffic through differentiated customer value propositions. • Owned cross-platform partnerships and customer experience strategy for premium cohorts (Flipkart Black & Myntra Insider), launching a market-leading flexibility program (date change/cancellation at INR 1) to boost retention and loyalty. ► Fashion (Flipkart & Myntra Ecosystem) • Led category-level strategy for point of sale and post-purchase services, scaling Extended Warranty and Damage Protection programs across Watches, Footwear, and Luggage. • Led innovation charters in Apparel (Project STEALTH), identifying new monetization opportunities and enhancing customer trust in high-return categories. ► Mobiles Category • Built and scaled a category-defining device protection ecosystem, introducing post-purchase protection capabilities—expanding beyond industry norms and unlocking new revenue streams. • Collaborated with product, tech, and business teams to improve attach rates, drive adoption (+9%), and enhance end-to-end customer lifecycle value.
Assistant General Manager at Paytm, Dec 2023 - Apr 2025 · 1 yr 5 mos, Bengaluru, Karnataka, India, ► Category Lead | Health Insurance • Owned the P&L, growth strategy, and end-to-end customer funnel for the Health Insurance category, driving scale across both consumer and merchant ecosystems. • Built and scaled health insurance offerings aligned with the “Desh Ka Insurance” vision, expanding accessibility and adoption across diverse customer segments. • Delivered strong funnel and business performance improvements: +15% forward movement, +12% payment success rate (PG SR), and +25% renewal persistency, through data-driven optimization and product interventions. ► MSME & Corporate Insurance (0→1 Build & Scale) • Conceptualized and built the corporate insurance business for MSMEs from the ground up, unlocking a new B2B revenue stream. • Led key account management (KAM) onboarding, enterprise client acquisition, and pre-sales consulting to drive adoption across merchant partners. • Established and scaled strategic partnerships by integrating 3 InsurTech players, strengthening product breadth and distribution capabilities. ► Motor Insurance (Customer Experience Transformation) • Drove product innovation by launching a one-tap motor insurance renewal journey, significantly simplifying the in-app user experience. • Achieved ~30% improvement in conversion (positive delta), directly impacting renewals and customer retention.
Chief Manager - Programs & Partnerships (Start Up & Affinity) at ICICI Lombard, Dec 2022 - Dec 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India
Chief Manager - Product and Corporate Strategy at ICICI Lombard, Jan 2022 - Dec 2022 · 1 yr, Mumbai, Maharashtra, India, • Leading IL take care app and Insurance product strategies for corporate vertical. • Defining & driving key metrics for the success of the product/ features. • Creating traditional and digital GTM strategies for new features. • Representing key metrics on regular basis at executive level
Chief Manager - Partnership & Alliances - AutoNinja at ICICI Lombard, Oct 2019 - Jan 2022 · 2 yrs 4 mos, Greater Hyderabad Area, Responsible for creating alliances, acquiring new clients and P&L of renewal/digital business accounts in South India • Led the team integration process, established workflow and shared objectives with ICICI Lombard regional leadership post-acquisition. • Increased dealer penetration from 25% to 80% for leading 3 OEM brands of 2Ws and 4Ws in 1.5 years. • Increased the share of Renewal/Digital business from 5% to 40% in the motor insurance business: - Improved the policy issuance time from 12 mins to 3 mins by working parallelly with the product team to create personalized insurance payment links. - Led the pilot rollout of the project over SMS and WhatsApp. - Resolved the key onboarding blockers for internal and external stakeholders, resulting in PAN India rollout.
Regional Manager at Autoninja, Aug 2019 - Oct 2019 · 3 mos, Greater Hyderabad Area, Acquired by ICICI Lombard
Growth Manager - Product development & sales at Rida Middle East, Aug 2018 - Jul 2019 · 1 yr, Dubai, Dubai, United Arab Emirates, Managing a team of 9 sales and After-sales, responsible for account management and creating new alliances. • Created 3 new After-sales product lines and improved the revenue by 35% in 7 months. • Implemented new account management and ERP for Hyderabad and Dubai locations to enable better visibility across different stakeholders. • Improved the EBIT by 7% within 6 months by optimizing the supply chain. Increased sales revenue by 43% - Improved sales through key accounts. - Created parallel business lines establishing sales channels with tier-2 customers.
Master of Business Administration (MBA), International Business, Coventry University
Bachelor of Technology (B.Tech.), Instrumentation and control, Nirma University