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Vasundhara devi Potu

Senior medical coder / Medical Administrator

India

3+ years of work experience

Spire Healthcare Group plc
Jun 20241 yr 9 mosFeb 2026

United Kingdom

 Maintaining an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filled in the correct patient's notes, either paper or electronic record system.  Collaborating with professionals to meet patient needs and making appointment for patients.  Liaising with referrers, patients and clinical staff ensuring compliance with policies and providing support to patients and their families.  Following escalation plans, engaging in research and education and contributing to service development for continuous improvement.
Ladbrokes.be / Entain
Feb 20242 yrs 1 moFeb 2026

United Kingdom

 Providing excellent customer service, promoting responsible gambling, handling bets and transactions, assisting customers with betting terminals, resolving complaints and meeting targets,maintaining shop standards.
Lane7 Ltd
Nov 20234 mosFeb 2024

London, England, United Kingdom

Provided customer service, managed reservations,handled transactions, maintained cleanliness, resolved customer inquiries, and marketed promotional offers.
Farmfoods
Jun 20234 mosSep 2023

Ilford, England, United Kingdom

1. Providing excellent customer service by greeting and assisting customers. 2. Assisting customers in finding and selecting products. 3. Handling sales transactions, including cash or card payments. 4. Maintaining a clean and organized store environment. 5. Stocking and replenishing merchandise on shelves and displays. 6. Answering customer inquiries and providing product information. 7. Handling customer returns and exchanges. 8. Keeping track of inventory levels and assisting with inventory management. 9. Promoting store promotions and loyalty programs to customers. 10. Ensuring compliance with store policies and procedures, including security and safety measures.
Omega Healthcare Management Services
Dec 20211 yr 1 moDec 2022

Bengaluru, Karnataka, India

Served as senior medical coder including duties as coding of medical records for US Healthcare Organizations based on ICD -10 coding, CPT coding, E/M, HCC coding in different specialities and was well known for my dedication and good support in achieving targets. ▪ Assigned accurate ICD-10-CM and CPT codes to medical procedures and services ▪ Verified patient insurance eligibility and coverage ▪ Resolved coding and billing discrepancies with healthcare providers and insurance companies ▪ Conducted regular audits to ensure compliance with coding and billing regulations ▪ Communicated with healthcare providers to clarify medical documentation and coding requirements ▪ Utilized medical coding software to submit claims and generate reports ▪ Experience of Citrix, Epic, Encoder Pro Software’s

Education

Anglia Ruskin University

Master of Business Administration - MBA, Healthcare management

Anglia Ruskin University

20231 yr2024
Anglia Ruskin University

Anglia Ruskin University

20222 yrs2024

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Headline

Senior medical coder / Medical Administrator

About

As an MBA student in Healthcare Management at Anglia Ruskin University, I am passionate about improving the quality and efficiency of healthcare services through accurate and compliant expertise. I have a Bachelor of Pharmacy degree and a Zendesk Customer Service Professional certificate, which demonstrate my diverse perspectives and experiences in the healthcare industry. I have over two years of experience as a senior medical coder at Omega Healthcare Management Services, where I coded medical records for US Healthcare Organizations based on various coding standards and specialities, such as ICD-10-CM, CPT, and E/M. I also verified patient insurance eligibility and coverage, resolved coding and billing discrepancies, conducted regular audits, and communicated with healthcare providers. I was well known for my dedication and good support in achieving targets. In addition, I have worked as a customer service assistant at Farmfoods and a guest experience team member at Lane7 Ltd, where I provided excellent customer service, handled sales transactions, and promoted venue promotions and loyalty programs to customers. My core competencies include data analysis, medical coding, and customer service.

Location

India

Work experience

Administrator at Spire Healthcare Group plc, Jun 2024 - Feb 2026 · 1 yr 9 mos, United Kingdom,  Maintaining an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filled in the correct patient's notes, either paper or electronic record system.  Collaborating with professionals to meet patient needs and making appointment for patients.  Liaising with referrers, patients and clinical staff ensuring compliance with policies and providing support to patients and their families.  Following escalation plans, engaging in research and education and contributing to service development for continuous improvement.

Customer Service Manager at Ladbrokes.be / Entain, Feb 2024 - Feb 2026 · 2 yrs 1 mo, United Kingdom,  Providing excellent customer service, promoting responsible gambling, handling bets and transactions, assisting customers with betting terminals, resolving complaints and meeting targets,maintaining shop standards.

Guest experience team member at Lane7 Ltd, Nov 2023 - Feb 2024 · 4 mos, London, England, United Kingdom, Provided customer service, managed reservations,handled transactions, maintained cleanliness, resolved customer inquiries, and marketed promotional offers.

Customer Service Assistant at Farmfoods, Jun 2023 - Sep 2023 · 4 mos, Ilford, England, United Kingdom, 1. Providing excellent customer service by greeting and assisting customers. 2. Assisting customers in finding and selecting products. 3. Handling sales transactions, including cash or card payments. 4. Maintaining a clean and organized store environment. 5. Stocking and replenishing merchandise on shelves and displays. 6. Answering customer inquiries and providing product information. 7. Handling customer returns and exchanges. 8. Keeping track of inventory levels and assisting with inventory management. 9. Promoting store promotions and loyalty programs to customers. 10. Ensuring compliance with store policies and procedures, including security and safety measures.

Senior Medical Coder at Omega Healthcare Management Services, Dec 2021 - Dec 2022 · 1 yr 1 mo, Bengaluru, Karnataka, India, Served as senior medical coder including duties as coding of medical records for US Healthcare Organizations based on ICD -10 coding, CPT coding, E/M, HCC coding in different specialities and was well known for my dedication and good support in achieving targets. ▪ Assigned accurate ICD-10-CM and CPT codes to medical procedures and services ▪ Verified patient insurance eligibility and coverage ▪ Resolved coding and billing discrepancies with healthcare providers and insurance companies ▪ Conducted regular audits to ensure compliance with coding and billing regulations ▪ Communicated with healthcare providers to clarify medical documentation and coding requirements ▪ Utilized medical coding software to submit claims and generate reports ▪ Experience of Citrix, Epic, Encoder Pro Software’s

Education

Master of Business Administration - MBA, Healthcare management, Anglia Ruskin University

Anglia Ruskin University