Headline

Strategy & Operations | Operating Model | Business Transformation | Program Leadership

About

I work on strategy and operations, usually where something needs to be set up, improved, or fixed. Over the past 8+ years I’ve worked across telecom, pharma, utilities, government, and startups, mainly on operating models, product and Agile ways of working, and transformation programmes. My work sits in the space between strategy and execution — figuring out what needs to change, and then helping teams actually make it work in practice. I enjoy ambiguous environments, building new things, working across teams, and solving messy business problems. I’m particularly interested in how companies scale — how you frame problems, define a direction that can actually be delivered, and structure teams and governance so an organisation can grow without falling apart. More broadly, I like thinking about potential — how people and companies turn potential into something real — and questions around meaningful work, ambition, and impact. I write about these things from time to time.

Location

Hyderabad

Work experience

Technology Strategy & Advisory Consultant at Accenture, Jun 2022 - Present · 3 yrs 11 mos, Greater London, England, United Kingdom, I work on technology strategy and operating model design, with a focus on helping organisations move to product and Agile ways of working and implementing large-scale transformation programmes. My work typically involves defining operating models, governance and metrics, setting up new teams or functions, and leading cross-functional programmes to implement organisational change and improve how teams deliver and measure outcomes. Selected experience includes: – Designed and implemented a product operating model for a shared services organisation serving 100k+ employees across UK government departments, including governance, metrics, and transition plan, and coached product teams through adoption – Led definition and implementation of CIO-level enterprise metrics and transformation outcome tracking for a UK utilities company, enabling leadership to track performance across delivery, engineering, and digital adoption – Supported the setup of an Enterprise Architecture Office for a government entity, defining vision, services, capabilities and governance structure to support long-term technology decision-making

Digital Consultant at Wipro, Sep 2017 - Jun 2022 · 4 yrs 10 mos, London Area, United Kingdom, Worked on digital transformation and product delivery projects across telecom, banking, and pharmaceutical clients, with a focus on service design, product delivery, and transition to operations. Primarily worked between business and technology teams to define product vision, design processes and user journeys, and coordinate delivery across multiple teams, including supporting the transition from project delivery into business-as-usual operations. Selected experience includes: – Supported commercial launch readiness for a satellite communications startup, helping transition 5 SaaS products into operations, including service transition, training, and knowledge management – Coordinated delivery of a network change management portal for a UK telecom company, managing stakeholders across business and IT, shaping the product vision, and overseeing delivery with external and offshore development teams – Co-designed an internal knowledge management platform for a global bank as part of a wider digital transformation programme – Developed GDPR dashboards and improved data tracking processes for a global pharmaceutical company to support privacy risk management and compliance

Education

Bachelor’s Degree, Digital Systems and Computer Engineering, University of Hertfordshire