Headline

Business Analyst | Fintech & Enterprise Platforms | Driving Operational Excellence, High-Stakes Client Deliveries & Cross-Functional Execution

About

I am a business analyst with 2+ years of experience operating at the intersection of enterprise operations, client management, and fintech systems. I specialize in translating complex business needs into structured, actionable solutions that enhance operational efficiency and improve client outcomes. In my current role supporting large-scale enterprise platforms, I work closely with cross-functional teams, global stakeholders, and business users to ensure seamless execution of critical workflows. My experience spans business process mapping, requirement gathering, UAT coordination, and issue resolution across high-dependency systems. I have been actively involved in managing end-to-end operational flows, monitoring data movement across SFTP and messaging channels, and ensuring system stability in fast-paced environments. I bring a strong understanding of banking and trading operations, combined with hands-on involvement in process optimization and stakeholder engagement. Known for being dependable in high-pressure situations, I take ownership of issues, drive clarity across teams, and consistently deliver structured, solution-oriented outcomes. I am keen on growing into roles that combine business analysis, product thinking, and operational strategy within the fintech ecosystem.

Location

Hubballi Urban

Work experience

Packaged App Development Analyst at Accenture, Sep 2023 - Present · 2 yrs 10 mos, Mumbai, Experienced in handling high-dependency systems where accuracy, timeliness, and cross-team coordination are critical to business continuity Act as a key liaison between business stakeholders, global teams, and development units, ensuring alignment on requirements and seamless execution of enterprise workflows Drive end-to-end coordination of business processes supporting Shell’s trading and supply operations through the ECaaS platform Monitor and validate data flow across SFTP and AMQ messaging channels, proactively identifying and resolving flow disruptions before downstream impact Lead business requirement gathering and process mapping, translating functional needs into structured documentation for technical teams Coordinate UAT cycles, ensuring business validation and high-quality releases aligned with stakeholder expectations Manage cross-time zone collaboration to resolve production issues efficiently and minimize business disruption Contribute to continuous process improvements, identifying inefficiencies and helping streamline operational workflows Support performance tracking, exception handling, and business reporting functions Develop training materials and documentation to improve process clarity and enable smoother onboarding and handovers

Testing Engineer at RBL Bank, Jun 2024 - Sep 2024 · 4 mos, Mumbai, Maharashtra, India, Experience in VisionPlus 1. Card Issuing and Management: Vision Plus handles the entire lifecycle of credit cards, from issuing cards to managing their operations. 2. Transaction Processing: It processes millions of credit card transactions daily, including authorizations, clearing, and settlement. 3. Account Management: Vision Plus manages customer accounts, including account setup, customer onboarding, and account maintenance. 4. Product Generation: It supports the creation of new credit card products, handling features such as rewards, interest rates, and credit limits. 5. Fees and Interest Calculation: The platform calculates fees, interest rates, and other financial charges like over-limit fees, late fees, and annual membership fees. 6. Security and Fraud Management: It offers features for monitoring and mitigating fraud risk, such as transaction monitoring and fraud detection. 7. Net Banking Integration: Vision Plus also supports net banking and online services for cardholders, making it easier for them to manage their credit and debit card accounts online.

Application Support Engineer at RBL Bank, Feb 2024 - Apr 2024 · 3 mos, Mumbai, Supported retail banking systems including net banking, mobile banking, and credit card platforms, ensuring seamless customer transaction processing Handled end-to-end issue resolution across application and backend systems, minimizing service disruptions and improving user experience Collaborated with multiple teams to diagnose system issues and drive timely resolution of incidents Assisted in requirement gathering, functional validation, and process improvements across banking workflows Contributed to maintaining system stability and performance across customer-facing platforms

Intern at Desapex, Jan 2023 - Oct 2023 · 10 mos, Hubli, Karnataka, India

Team lead (Literary) at Make in BVB, Jul 2021 - Feb 2023 · 1 yr 8 mos, Hubli, Karnataka, India

Education

KLE Technological University - Hubballi (India)

Sacred Heart Convent School