Headline

Manager - Strategic Partnerships

About

I am a Manager-Strategic Partnerships with experience across BFSI, fintech, lending operations and B2B commerce. At Mannjal Technologies, I coordinate lending programs and NBFC/lender partnerships across business, credit, operations and technology teams. My work includes translating credit policies and partner requirements into operational workflows, business rules, SOPs, dashboards and implementation documents. I have also built AI-enabled workflows for business-development research, documentation and repeatable operational activities. By redesigning processes and creating reusable structures, I helped reduce lender-data preparation turnaround from approximately 4–5 days to 1 day. My key areas of experience include program delivery, NBFC and lender partnerships, credit operations, process improvement, AI workflow automation, stakeholder coordination, SOP development, MIS reporting and implementation support. Before Mannjal, I worked with Arzooo, Udaan, Medlife and ICICI Bank across credit operations, supply-chain operations, customer support and banking processes.

Location

Bengaluru

AI stack

claude

openai

ChatGPT

Exa

Granola

Wispr Flow

Work experience

Manager-Strategic Parternerships at mannjal, Dec 2023 - Present · 3 yrs, Bengaluru, • Coordinate lending programs and NBFC/lender partnerships across business, credit, operations and technology stakeholders. • Translate lender policies and partner requirements into operational workflows, business rules, SOPs, dashboards and implementation documents. • Built AI-enabled workflows for business-development research, documentation and repeatable operational activities. • Improved lender-data preparation turnaround from approximately 4–5 days to 1 day by redesigning the process and creating reusable structures. • Prepare requirements, policy frameworks, pitch materials and functional inputs for lending-platform and partner initiatives. • Track milestones, dependencies, risks and open items while supporting stakeholder communication, implementation and user training.

Credit Manager at Arzooo, Nov 2021 - Jul 2023 · 1 yr 9 mos, Bengaluru, • Supported credit and supply-chain operations by identifying process gaps and coordinating issue resolution. • Managed stakeholder communication, operational reporting and cross-functional follow-ups. • Contributed to process improvements focused on turnaround time, execution visibility and service consistency.

Credit operations at udaan.com, Mar 2019 - Aug 2021 · 2 yrs 6 mos, Karnataka, India, • Managed credit-operations activities supporting merchant onboarding and program execution. • Coordinated with business, risk and technology teams to implement process changes and resolve operational issues. • Prepared MIS reports and dashboards to monitor KPIs, case movement, exceptions and operational performance.

Credit Process Associate at ICICI Bank, Sep 2017 - Dec 2019 · 2 yrs 4 mos, Athni, • Managing credit cases from login to disbursement. • Reviewing KYC, bureau, income and business documents. • Checking eligibility against lender credit policies. • Tracking approvals, legal/technical reports and pending conditions. • Maintaining accurate case updates and MIS on the Mannjal platform.

Education

Master's degree, Business/Commerce, General, Gogte Institute of Technology, Belgaum