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Vashituv Vikas

Data Analyst | Turning Raw Data into Insights | Advance Excel | Data Manipulation using SQL | Using Python in Data Analytics | Visualizing Data using Tableau | Using Gen AI in Data Analytics.

Ghaziabad

< 1 year of work experience

iEnergizer
Oct 20256 mosMar 2026

Noida, Uttar Pradesh, India

-Managed 70+ daily customer interactions for US banking clients, resolving account and transaction-related issues. -Achieved 80%+ First Call Resolution (FCR) by identifying recurring problem patterns. -Ensured compliance with US banking regulations and fraud prevention standards. -Used CRM tools (Genesys, Citrix, Alvaria) to track and manage customer data. -Identified common customer pain points and contributed to process improvement discussions. -Handled high-pressure situations by resolving escalations and de-escalating critical customer concerns effectively. -Handled high-pressure situations by resolving escalations and de-escalating critical customer concerns effectively.
99acres.com
Feb 20254 mosMay 2025

Noida, Uttar Pradesh, India

Education

Bachelor of Business Administration - BBA, Management

Accurate Business School -www.absedu.in

20233 yrs2026

High School/Secondary Certificate Program

O.P.G.M. SR. SEC. SCHOOL, CHANDAUSI, SAMBHAL,UTTAR PRADESH

20202 yrs2022

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Headline

Data Analyst | Turning Raw Data into Insights | Advance Excel | Data Manipulation using SQL | Using Python in Data Analytics | Visualizing Data using Tableau | Using Gen AI in Data Analytics.

About

I am an aspiring Data Analyst with a strong interest in transforming raw data into meaningful insights that support business decisions. I have been actively building my skills in Excel, SQL, and Tableau, focusing on data cleaning, analysis, and visualization. I enjoy solving real-world problems using data and continuously improving my analytical thinking. I have worked on projects involving data analysis, dashboards, and reporting, where I applied concepts like data visualization, trend analysis, and basic statistics. Currently, I am looking for opportunities to start my career as a Data Analyst where I can apply my skills, learn from real-world challenges, and grow in the field of data. 🔹 Skills: Excel, SQL, Tableau, Python, Data Cleaning, Data Visualization 🔹 Interests: Data Analysis, Business Insights, Problem Solving I am open to internships, entry-level roles, and collaboration opportunities.

Location

Ghaziabad

Work experience

Assistant Customer Service Executive – iEnergizer at iEnergizer, Oct 2025 - Mar 2026 · 6 mos, Noida, Uttar Pradesh, India, -Managed 70+ daily customer interactions for US banking clients, resolving account and transaction-related issues. -Achieved 80%+ First Call Resolution (FCR) by identifying recurring problem patterns. -Ensured compliance with US banking regulations and fraud prevention standards. -Used CRM tools (Genesys, Citrix, Alvaria) to track and manage customer data. -Identified common customer pain points and contributed to process improvement discussions. -Handled high-pressure situations by resolving escalations and de-escalating critical customer concerns effectively. -Handled high-pressure situations by resolving escalations and de-escalating critical customer concerns effectively.

Intern at 99acres.com, Feb 2025 - May 2025 · 4 mos, Noida, Uttar Pradesh, India

Education

Bachelor of Business Administration - BBA, Management, Accurate Business School -www.absedu.in

High School/Secondary Certificate Program, O.P.G.M. SR. SEC. SCHOOL, CHANDAUSI, SAMBHAL,UTTAR PRADESH

Vashituv Vikas - Assistant Customer Service Executive – iEnergizer in Ghaziabad | Tal