Headline

Team member Video KYC & Operations at Aditya Birla Capital | Customer Onboarding | Compliance (AML/KYC) | NBFC Operations | Open to NBFC/ MNC Opportunities

About

• KYC Operations professional with 2+ years of experience in the BFSI industry, covering both banking and NBFC domains • Worked with IDFC First Bank and currently associated with Aditya Birla Capital, handling end-to-end Video KYC and customer onboarding operations • Currently working as a KYC Operations Associate, responsible for: • Conducting accurate and compliant Video KYC verifications • Ensuring adherence to regulatory and internal compliance guidelines • Maintaining high productivity and quality standards • Performing detailed verification and risk identification • Delivering a strong customer-centric onboarding experience • Previously worked as a Customer Support Executive in banking, where I developed: • Strong communication and interpersonal skills • Effective problem-solving abilities • Expertise in customer handling and query resolution • Built a solid foundation in: • KYC processes and documentation • Compliance frameworks and regulatory requirements • Risk awareness and fraud identification basics • Actively looking to grow into roles such as KYC Analyst / Operations Analyst and explore opportunities in: • FinTech • Risk & Compliance • AML Operations • Fraud Detection • Consulting • Passionate about contributing to: • Process efficiency and optimization • Compliance accuracy and risk control • Building customer trust through secure onboarding

Location

Mumbai

Work experience

Video KYC Executive at Aditya Birla Capital, Jan 2025 - Present · 1 yr 6 mos, Conducted real-time video calls to verify client identities, ensuring accurate document submission and compliance with AML/KYC regulations. Delivered clear communication to assist clients, ensuring a smooth and compliant verification process.

CKYC at Aditya Birla Capital, Jan 2025 - Present · 1 yr 6 mos, Examined and updated KYC records in the Central KYC Database, identifying and resolving inconsistencies or missing documents to meet internal deadlines and compliance standards.

Customer Support Executive at IDFC FIRST Bank, Mar 2023 - Oct 2024 · 1 yr 8 mos, Navi Mumbai, Handled high volumes of inbound customer calls using multi-line phone systems, applying active listening to accurately assess customer needs, issues, and service requests. Responded to customer enquiries related to bank accounts, transactions, and financial services, providing clear and accurate information in line with bank policies. Resolved customer complaints and service requests with professionalism and empathy, ensuring a positive customer experience and timely issue closure. Strengthened customer relationships by consistently delivering fast, courteous, and high-quality service while adhering to service standards and SLAs. Collected and documented customer feedback to support improvements in service delivery and internal banking processes.

Education

Bsc in hospitality studies, Hospitality, University of Mumbai