Senior Product Manager @ Kogo.ai | AI Products | Workflow Automation | SaaS Platforms | Product Strategy | Generative AI & Agentic AI

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Hybrid

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India







Postgraduate Degree, Product Management
Indian Institute of Management, Indore
Business Administration and Management, General
Vijaya College, RV Road, Bangalore-4
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Download Tal BossSenior Product Manager @ Kogo.ai | AI Products | Workflow Automation | SaaS Platforms | Product Strategy | Generative AI & Agentic AI
Product leader with 13+ years of experience in Product Management, building SaaS products, workflow automation platforms and enterprise solutions. Experienced in owning products end-to-end, from customer discovery and product strategy to roadmap execution, adoption, and growth. Currently leading product initiatives at Kogo.ai, where I build workflow-driven solutions, AI-powered products, and enterprise platforms across customer support, banking, travel, automotive and operations domains. My experience spans product strategy, roadmap planning, user research, workflow automation, customer journey optimization and cross-functional leadership. I enjoy solving complex customer problems, improving user experiences and delivering scalable products that create measurable business impact. Core Areas: • Product Strategy & Roadmaps • Workflow Automation • SaaS Products • Generative AI • Agentic AI • Voice AI • Product Discovery & User Research • Customer Experience • User Adoption & Growth • AI & Agentic Systems • Enterprise Software
Bengaluru
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Senior Product Manager at KOGO, Jun 2024 - Present · 2 yrs 3 mos, Bengaluru, Karnataka, India, Leading the development of AI-powered SaaS products, workflow automation platforms, and enterprise solutions across customer support, banking, travel, automotive, and operations domains. Key Responsibilities: • Own product strategy, roadmap planning, prioritization, and delivery for workflow automation, AI agents, and enterprise platforms. • Partner with enterprise customers to identify pain points, workflow bottlenecks, and adoption challenges, translating them into scalable product solutions. • Drive product discovery, user research, customer feedback analysis, and roadmap decisions to improve user experience and business outcomes. • Collaborate with engineering, design, and business teams to build workflow orchestration, AI-driven automation, integrations, approvals, notifications, and human-in-the-loop processes. • Lead customer workshops, UAT, release planning, and stakeholder management across multiple enterprise engagements. • Track adoption, engagement, and operational metrics to continuously improve product performance and customer value. Highlights: • Built AI-powered workflow automation and multi-agent orchestration solutions for enterprise customers. • Delivered products across customer support, travel, banking, automotive, and enterprise operations use cases. • Led the design and deployment of conversational AI, workflow automation, and agentic AI solutions. • Worked closely with customers from discovery through production rollout, ensuring successful adoption and business impact.
Product Manager at Truecaller, Oct 2023 - May 2024 · 8 mos, Bengaluru, Karnataka, India, Owned product initiatives across Risk Intelligence platforms focused on fraud prevention, user trust, safety, and risk management. Key Responsibilities: • Defined product strategy, roadmap priorities, and feature requirements for trust and risk-focused products. • Conducted product discovery and leveraged user insights, operational data, and stakeholder feedback to identify product opportunities and improve platform effectiveness. • Partnered with engineering, analytics, and business teams to deliver customer-facing features and operational enhancements. • Created PRDs, user stories, acceptance criteria, and release plans, driving iterative product delivery through Agile methodologies. • Balanced customer needs, business objectives, and technical constraints to prioritize roadmap initiatives and maximize product impact. • Monitored product performance, user behavior, and operational metrics to support data-driven product decisions and continuous improvement. Key Highlights: • Contributed to products used by millions of users globally. • Improved platform usability and operational workflows through customer feedback and data-driven prioritization. • Successfully progressed from Associate Product Manager to Product Manager within the organization.
Associate Product Manager at Truecaller, Jun 2022 - Oct 2023 · 1 yr 5 mos, Hybrid, Supported the development and enhancement of trust, verification, and customer-facing products focused on improving user trust and platform safety. Key Responsibilities: • Conducted product discovery, user research, and customer feedback analysis to identify product opportunities and usability improvements. • Collaborated with engineering, design, analytics, and business teams to define requirements and deliver product enhancements. • Created PRDs, user stories, acceptance criteria, release documentation, and feature specifications. • Assisted with roadmap planning, backlog prioritization, sprint execution, and release management. • Analyzed user behavior, product metrics, and operational insights to support product decisions and prioritization. • Worked closely with stakeholders to improve customer experience and drive product adoption.
AML Analyst at ANZ, Mar 2018 - Jun 2022 · 4 yrs 4 mos, Bengaluru, Karnataka, India
Credit Assessment Officer at ANZ, Aug 2015 - Mar 2018 · 2 yrs 8 mos, Bengaluru, Karnataka, India
Fraud Detection at HSBC, Apr 2014 - Aug 2015 · 1 yr 5 mos, Bengaluru, Karnataka, India
Senior Practitioner at IBM, Jul 2011 - Mar 2014 · 2 yrs 9 mos, Bengaluru, Karnataka, India
Postgraduate Degree, Product Management, Indian Institute of Management, Indore
Business Administration and Management, General, Vijaya College, RV Road, Bangalore-4