Headline

Tech Consultant | Support Specialist | Customer Relationship | Facility Management | System Administration | ITES | Project Coordinator

About

With 10 years of diverse experience in management, operations, and client-facing roles, I possess a deep understanding of how to align technology with business objectives. My expertise in managing teams, driving business growth, and delivering exceptional service to clients has honed my ability to bridge the gap between technology and strategic business goals. Having worked across industries with top-tier clients like **BSNL, Union Bank of India (UBI), Aditya Birla Fashion Retail Ltd (ABFRL), Kerala State Electricity Board (KSEB), Kalyan Jewelers, Flipkart, OYO Rooms,** and **Rolls-Royce Holdings**, I bring practical experience from both large-scale corporate environments and dynamic startup cultures. Key Strengths & Achievements : * Tech-Management Expertise : Deep understanding of technical operations, management, and cross-functional team leadership in the tech industry. * Client Relationship Building : Proven track record of cultivating and maintaining long-lasting relationships with clients and partners, leading to high levels of retention and repeat business. * Cross-Industry Experience : Successfully managed projects across telecom, banking, retail, e-commerce, and manufacturing sectors, consistently delivering value. * Exceptional Communication Skills : Known for my ability to engage, influence, and align stakeholders, ensuring timely and impactful results. * Problem-Solving and Critical Thinking : Highly skilled at identifying challenges, offering creative solutions, and ensuring that projects are delivered on time and within scope. Skills: * Tech Support & Troubleshooting * Client Relationship Management * Operations & Process Optimization * Project Management * Cross-Functional Collaboration * Strong Communication & Problem-Solving * Client Retention & Satisfaction

Location

Kozhikode

Work experience

Regional Coordinator at Entab, Jun 2025 - Present · 11 mos, Delhi, India, Led ERP implementation and ongoing support across 50+ schools, ensuring seamless adoption. Acted as primary liaison for clients, managing escalations and requirement gathering. Improved SLA compliance and ticket resolution efficiency using CRM/helpdesk tools. Conducted product demos, training, and feedback sessions to enhance client satisfaction.

Customer Support Specialist at Lithos Technosoft Pvt Ltd, Aug 2022 - Nov 2024 · 2 yrs 4 mos, Kozhikode, Kerala, India, Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution. Stay updated on product knowledge and be able to explain features, benefits, and usage of products and services Maintain detailed records of customer interactions, transactions, comments, and complaints. Collaborate with team members to improve customer support practices and enhance service quality.

Support Specialist at Flatirons Solutions, Nov 2021 - May 2022 · 7 mos, Chennai, Tamil Nadu, India, Flatirons Solutions is one of the organization which support its worldwide customers in Aviation field to transform their content in user manuals to Digtal script using their application.As a Support Specialist, will have to validate the issue raised by users while using companies application.

System Administrator Intern at WyzMindz Solutions Pvt. Ltd., Jun 2021 - Nov 2021 · 6 mos, Bangalore Urban, Karnataka, India, Provided comprehensive training to internal and off- site users to optimize systems maintenance and resolve recurring issues. Attended meetings to deliver status reports to key stakeholders. Oversaw IT activities to IT Hardware Maintained current software licenses for computers and mobile devices. and detailed changes among team members. Clients Include Flipkart | OYO Rooms | Lens Kart | Kalyan Jwellers | Standard Chartered Bank

Facility Management Engineer at Wysetek Systems Technologists Pvt. Ltd., Aug 2015 - May 2021 · 5 yrs 10 mos, Bangalore Urban, Karnataka, India, Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity. Organized ongoing maintenance schedules to boost system performance. Evaluated final results to determine quality levels and isolate root causes of any identified faults. Monitored product quality. Contributed to development, implementation and execution of maintenance programs Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job. Clients projects associated BSNL(Data center Ops), Union Bank of India(DC Ops), Aditya Birla Fashion Retail Ltd (Asset Management and Helpdesk)

Education

Master of Business Administration (M.B.A.), Computer/Information Technology Administration and Management, Bharathiar University

Bachelor's degree, Electrical, Electronics and Communications Engineering, Maharaja Engineering College