Headline

Data & Analytics Leader | Analytics Strategy | Data Transformation | Data Governance | Data Engineering & BI | Data Products | Automation | Financial Services | 16+ Years

About

I am a Data and Analytics leader with 16+ years of experience driving data transformation, analytics, data governance, data engineering and automation across complex enterprise environments. I specialize in translating business challenges into scalable data solutions that improve decision-making, data quality, operational efficiency and business outcomes. Throughout my career, I have worked across the data lifecycle — from data strategy, governance, metadata and data quality to data modeling, engineering, analytics, BI and automation. I bring a strong combination of business and technical understanding, enabling me to work effectively with senior stakeholders, product teams, engineers and data consumers to deliver sustainable data solutions. At Rakuten, my work spans advanced data and AI initiatives, including autonomous evaluation loops, evaluation pipelines, unstructured-data analysis and reliability mechanisms for AI agents. I focus on building trustworthy and scalable solutions through self-correction mechanisms, robust evaluation frameworks and human-in-the-loop controls. Earlier in my career, I led initiatives focused on data governance, data quality, reporting transformation and process automation. These initiatives delivered measurable improvements in efficiency, accuracy and timeliness, including significant reduction in manual effort and operational errors. My leadership philosophy is simple: data should not just be accurate — it should create measurable business value. I enjoy working at the intersection of strategy, technology and people to transform data into a trusted and actionable business asset. Core areas: Data Transformation | Data Analytics Strategy | Data Governance | Data Engineering | Data Quality | BI | Data Products | Automation | AI Evaluation & Reliability | Financial Services

Location

Bengaluru

AI stack

claude code

claude

codex

github copilot

hugging face

langchain

Work experience

Senior Data Specialist at Rakuten Symphony, Aug 2025 - Present · 1 yr 3 mos, Bengaluru, Karnataka, India, • Driving data, analytics and AI initiatives across Rakuten's data platform, network analytics and customer-care analytics ecosystems, with a focus on scalable data engineering, data quality, AI evaluation and actionable business insights. • Designed, built and operationalized 14 Spark-on-Kubernetes production pipelines for RAN/network analytics covering attach performance, handovers, latency, traffic distribution, coverage and root-cause analysis, incorporating retry-safe orchestration, idempotency and privacy-by-design. • Modernized legacy data workflows by migrating Alteryx processes to Spark/Optimus, integrating Trino, Airflow, Kubernetes and MinIO/S3 and resolving production data-access, storage and orchestration issues. • Designed a cross-domain network Impact/RCA dashboard in Apache Superset, consolidating PM, FM, SIP voice, messaging and registration signals and enabling analysis across 30+ network KPIs . •Designed and developed core subscriber and customer analytics datasets, including subscriber-360 data covering demographics, plans, ARPU and churn, and customer-care aggregates combining tickets, IVR, conversational AI, GenAI and CSAT data. • Delivered large-scale data remediation and historical backfills, processing approximately 8.17–8.18M unique IMSIs per month and identifying/correcting point-in-time data issues that could materially distort historical analytics. • Built AI evaluation and reliability frameworks, including autonomous evaluation loops and human-in-the-loop controls, while developing the CustomerCare Story analytics framework to translate GenAI, service and customer-satisfaction data into actionable insights.

Senior Analyst at State Street, Nov 2020 - Aug 2025 · 4 yrs 10 mos, Bengaluru, Karnataka, India, • Led Transfer Agency reporting and analytics for APAC and EMEA, overseeing 200+ stakeholder reports and executive performance reporting covering Stale Price, NAV, Failed Trades, Timeliness, Accuracy, Pricing Errors and Trade Volumes. • Consolidated stakeholder reporting into management insights and performance summaries for Senior VPs and MDs, enabling regional and operational performance oversight. • Transformed a largely manual reporting ecosystem into fully automated solutions using Power BI, Power Query and Alteryx, integrating data from SharePoint, Box, MS Access and Excel sources with no recurring manual intervention. • Built dedicated Power BI dashboards for stakeholders, expanding reporting from current/previous-month snapshots to interactive 12-month views for trend and performance analysis. • Developed enterprise performance dashboards providing overall and region-wise views across APAC, EMEA, North America and Middle East, with analysis across divisions including IT, Finance and Transfer Agency. • Built workforce and organizational analytics covering Timeliness, Accuracy, Iteration Rate and resource classification across VP, Officer, Senior Analyst and Analyst levels. • Partnered with stakeholders to identify reporting gaps, improve data quality and standardize KPI definitions, strengthening management reporting and decision-making.

Technical Manager at Ericsson, May 2018 - Nov 2020 · 2 yrs 7 mos, Mumbai, Maharashtra, India, • Led the OSS Fulfillment team supporting the launch of Reliance Jio, delivering an end-to-end fulfillment solution from product installation and configuration through integration, testing and final showcase. • Led implementation of Ericssons Telcordia Suite, comprising Inventory, Catalogue Manager, Order Care, EMA and IIEP, taking the solution from initial setup through end-to-end delivery. • Led the OSS Fulfillment team in building the complete order-to-fulfillment flow, integrating Ericsson products with surrounding systems to support Jios subscriber onboarding. • Coordinated across multiple technology partners and stakeholders, including TIBCO, SAP and Tech Mahindra, to integrate different components and establish a seamless end-to-end solution. • Supported the onboarding of 10 million Jio subscribers within approximately 4–6 months, with the solution subsequently supporting a subscriber base exceeding 100 million. • Led cross-functional teams through implementation, integration, testing, issue resolution and final demonstrations, ensuring delivery readiness across Ericsson products and external technology partners.

Senior System Analyst at Ericsson, Apr 2014 - Apr 2018 · 4 yrs 1 mo, Noida, Uttar Pradesh, India, • Delivered telecom data and analytics solutions supporting customer lifecycle, usage, retention and churn analysis across 4G services. • Worked across data engineering and analytics workflows to transform operational and customer data into actionable business insights. • Contributed to inventory and operational analytics solutions, collaborating with technology and business stakeholders across complex telecom environments. • Supported solution design, development, integration and production delivery for large-scale telecom platforms.

System Analyst at Ericsson, Sep 2013 - Mar 2014 · 7 mos, Noida Area, India, • Developed and conducted ad hoc analysis to identify root causes of inventory-related challenges. • Created Data Stage jobs for efficient data extraction, transformation, and loading into data warehouses. • Collaborated with cross-functional teams to address business issues and enhance inventory support.

System Engineer at Computer Sciences Corporation (CSC), Jul 2010 - Aug 2013 · 3 yrs 2 mos, Noida, Uttar Pradesh, India, • Developed and implemented Business Continuity Plans during the Motorola split, ensuring data backup and offsite replication. • Oversaw change management processes for systems, networks, and infrastructure adjustments. • Implemented user security policies following SOX and PCI compliance audits. • Recognized with CSC’s “Rock star” award for exceptional client rapport within a short timeframe.

Education

Master of Business Administration - MBA, Business Analytics, Birla Institute of Technology and Science, Pilani

B.Tech, Electrical and electronics engineering, Inderprastha Engg. College