Headline

Product Lead at be10X | ex-Product Blinkit, NoBroker | IIT Kgp

About

Product Manager with a strong focus on user-driven product building and using AI as leverage to scale systems. I have built and owned high-impact products at Blinkit, NoBroker and Cutshort, across consumer experience, B2B SaaS and internal platforms: At Blinkit, I owned the Customer Delight product suite — including experience enhancers like Easy Returns, Open Box Delivery and the AI Support Bot, as well as internal platforms such as the AI Complaints Analyser and core support systems operating at scale. At Cutshort, I built Profile Screener, a GPT-powered conversational interview bot that became the default first layer of candidate screening, significantly improving hiring quality while reducing recruiter effort. At NoBroker, as the only PM in the Data Science team, I built CallZen (now ConvoZen) from scratch into a full-fledged conversational intelligence B2B SaaS platform, recognised as the #1 Product of the Day on Product Hunt. Across roles, my approach stays consistent: deeply understand users, design clear product systems, and ship products that create measurable impact. Outside work, I work out, play football, and follow cricket and F1

Location

Bengaluru

AI stack

livekit

Vapi

Zed

Work experience

Product Lead at Be10x, Jan 2026 - Present · 10 mos, Building and leading the Product, Design and Analytics teams at be10X Primary product: Learning Management System (LMS) for learners enrolled in be10X programs Channels: webapp, app (Android/ iOS) Objectives: smooth customer experience throughout the enrolled programs, delivering maximum AI knowledge via variety of media (long-form live sessions, chapter-wise recorded sessions, bite-sized videos, quick reinforcements via flash cards/ quizzes/ stories and more), building a customer-first mindset and culture within the team

Product Manager at Blinkit, Mar 2024 - Dec 2025 · 1 yr 10 mos, Gurugram, Haryana, India, Owning Blinkit’s end-to-end Customer Delight product suite — a set of consumer and internal platforms powering experience, trust, support and cost efficiency at scale for 70L+ daily active users. -> Experience Enhancers (Consumer Products) - Easy Returns & Exchanges — Built the in-app exchange & returns product for fashion and complex products from 0 → 1. Now handling 80% of all fashion returns, reducing time-to-resolution by 70% and significantly increasing post-purchase engagement. - Open Box Delivery — Launched doorstep product verification for high-value electronics, driving higher trust and expected 20% uplift in electronics sales. - AI Support Bot — Led development of an AI-powered multi-agent support system for automated issue identification, verification and resolution, reducing AHT by 40% and improving CSAT by 25%. -> Complaints & Cost Reduction (Internal Platforms) - AI Complaints Analyser — Built an AI system that analyses customer conversations to surface root causes and suggest upstream product fixes, projected to eliminate 80% of manual complaint analysis bandwidth. -> Customer Delight Core Platform - Support & Resolution Platform — Product owner of Blinkit’s core customer support and resolution system, enabling seamless issue creation, routing and resolution for 1L+ customer requests per day, while empowering agents with intelligent workflows and automation to improve efficiency (25% AHT reduction for premium customers)

Product Manager at Cutshort, May 2023 - Mar 2024 · 11 mos, Pune District, Maharashtra, India, - Profile Screener — Built a GPT-powered conversational interview bot that conducts 15–20 min audio interviews with candidates using LLMs + STT/TTS to evaluate job fitment. Became the default first-round screening layer for most applicants on Cutshort, saving recruiter time and significantly improving candidate quality downstream. - Employer ATS — Shipped new product features across the B2B ATS to help companies screen, engage and hire high-quality candidates more effectively

Product Manager at NoBroker.com, Feb 2022 - May 2023 · 1 yr 4 mos, Bengaluru, Karnataka, India, - CallZen (now ConvoZen) (convozen.ai) — Built an AI-powered conversational intelligence B2B SaaS platform from 0 → 1, used to analyse calls, chats and emails for actionable insights. Deployed at scale inside NoBroker’s contact centre and sold externally as a standalone SaaS. Achieved #1 Product of the Day on Product Hunt, with industry-leading Indian language transcription and context-driven NLP. - Smart Search — Shipped ML-powered property recommendations to personalise and simplify the rent / buy journey. - NBEstimate — Built real-estate pricing and trend intelligence using verified transaction data sourced through government partnerships.

Senior Manager at Tata AIG General Insurance Company Limited, Aug 2020 - Feb 2022 · 1 yr 7 mos, Mumbai, Maharashtra, India, Customer 360 — Built an internal platform to unify customer identity and data across Claims, Policy, Retention and Servicing teams, enabling faster decision-making and significantly improving AHT, retention and claims settlement time. Customer Risk Insights — Shipped a customer propensity and risk prediction product to identify high-risk claim customers, directly improving the loss ratio. Digital User Experience — Led redesign of key customer journeys across Motor, Health and Travel Insurance, improving conversion and reducing friction in policy purchase and servicing flows.

Management Trainee at Tata AIG General Insurance Company Limited, Jul 2019 - Aug 2020 · 1 yr 2 mos, Mumbai, Maharashtra, India

Education

Bachelor of Technology (B.Tech) + Master of Technology (M.Tech), Industrial Engineering, Indian Institute of Technology, Kharagpur